Frank Anderson
Mundelein,IL
Summary
Dedicated professional with 9 years of customer service experience and 4 years in configuration roles. Strong leadership demonstrated over 4 years, with a commitment to teamwork and detail-oriented tasks. Skilled in troubleshooting and supporting network systems, with a track record of enhancing security and system performance. Achievements include improved network efficiency and reduced operational downtime.
Overview
10
10
years of professional experience
Work History
Configuration Tech
AHEAD
Libertyville, Illinois
09.2024 - Current
- Executed multiple orders simultaneously, ensuring timely completion.
- Assembled and configured hardware components for client systems.
- Collaborated with team members to troubleshoot technical issues efficiently.
- Issued internal defect reports for non-compliance with documentation by assembly and other departments.
- Configured various tier 2 setups to meet operational standards.
- Collaborated with sales and other departments to facilitate project alignment.
- Demonstrated high levels of productivity, ranking among top performers on the team.
- Trained new team members to enhance team capabilities.
- Utilized multiple systems, including JIRA, for efficient task management.
- Conducted thorough troubleshooting on servers to identify defective hardware components.
Technician Level One
CDW
11.2022 - 07.2024
- Installed and configured hardware components for client systems.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Achieved certification in operation of walkie and various PE equipment to enhance productivity.
- Trained on RF scan gun to improve inventory management processes.
- Executed large orders, ensuring adherence to quality standards.
- Managed quality control processes, achieving high customer satisfaction.
- Achieved certification in operation of walkie and various PE equipment to enhance productivity. of walkie and various PE equipment for enhanced productivity.
- Collaborated effectively with team members and independently when required.
Customer Service Associate/ Head cashier
Lowe’s Home Improvement
04.2021 - 11.2022
- Guided customers with product inquiries and project planning, improving their buying experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of current promotions and store policies.
- Supported operations across multiple departments during each shift, enhancing service delivery.
- Performed inventory counts, ensuring accurate stock levels for optimal product availability.
- Achieved certification on PE equipment, enhancing service delivery capabilities.
Clerk
Jewel - Osco
05.2016 - 09.2021
- Provided expert assistance to customers regarding product inquiries and promotions, enhancing customer satisfaction.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Responded to customer calls promptly, ensuring effective communication.
- Answered customer inquiries via phone and email.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Executed efficient product ordering using RF scan gun technology, ensuring timely replenishment.
- Maintained organized stock levels, ensuring products were readily available for customers.
- Coordinated with team members to optimize inventory management and streamline restocking processes.
- Ensured cleanliness and organization of store displays, enhancing the shopping experience.
- Operated electric pallet jack to transport materials safely within the warehouse.
Education
Help Desk Certificate -
College of Lake County
Grayslake, IL10-2025
High School Diploma -
Vernon Hills High School
Vernon Hills01-2018
Linux Adminstrator
College of Lake County
Grayslake, ILDesktop Support Technician
College of Lake County
Security +
College of Lake County
Skills
- Hardware configuration
- Technical support expertise
- Configuration and network services
- Network configuration
- TCP/IP networking skills
- TCP/IP protocol
- Windows and Linux proficiency
- Technical troubleshooting
- Troubleshooting Hardware
- VPN configuration
- Certified equipment operator
- Quality control
- Inventory management
- Equipment maintenance
- Customer service excellence
- Team collaboration
- Leadership and team management
- Training and mentoring
- Employee training
- Microsoft Office applications
- Time management
- Organizational skills
- Verbal communication
- Cross-functional communication
- Troubleshooting skills
- Hard drive testing
- Mobile device management
References
- Christina Solano, 847-281-6838
- Jonathan Katz, 224-715-78
- Ryan Blennerhassett, 224-201-6207
- Michael Gomez, 847-393-3607
- Jacob Hollis, 847-977-2438
- Ian Clymer, 847-970-2161
Timeline
Configuration Tech
AHEAD
09.2024 - Current
Technician Level One
CDW
11.2022 - 07.2024
Customer Service Associate/ Head cashier
Lowe’s Home Improvement
04.2021 - 11.2022
Clerk
Jewel - Osco
05.2016 - 09.2021
Help Desk Certificate -
College of Lake County
High School Diploma -
Vernon Hills High School
Linux Adminstrator
College of Lake County
Desktop Support Technician
College of Lake County
Security +
College of Lake County