Destinee Elkins
Shreveport,La
Summary
Detail-oriented professional with a strong background in customer service, operations management, and client support. Skilled in delivering high-quality service through non-phone-based channels including email, live chat, ticketing systems, and in-person assistance. Adept at building client relationships, managing business operations, coordinating projects, and creating effective digital engagement strategies. Known for problem-solving, adaptability, and commitment to achieving long-term organizational success.
Overview
6
6
years of professional experience
Work History
Insurance Verification Specialist
Everise
11.2023 - 01.2026
- Serve as the first point of contact for patients, assisting with appointment scheduling, inquiries, and general patient information.
- Verify insurance eligibility and assist patients with billing inquiries, ensuring accurate and timely information.
- Accurately input and update patient data into the electronic health record system.
- Educate patients on office procedures, services offered, and financial responsibilities.
- Collaborate with physicians, nurses, and administrative staff to coordinate patient care and ensure smooth office operations.
- Address patient concerns with empathy and professionalism, escalating issues to management as needed.
Remote Medicare Claims Representative
Spherion
10.2021 - 11.2023
- Assisted Medicare beneficiaries with enrollment, claims inquiries, and status updates on Medicare coverage.
- Provided detailed information on Medicare A, B, C, and D, including benefits, eligibility, and costs.
- Processed Medicare applications, claims, and appeals, ensuring timely and accurate completion.
- Resolved customer complaints and concerns, maintaining a high level of customer satisfaction.
- Collaborated with internal teams to ensure accurate claim processing and resolution of complex inquiries.
- Adhered to HIPAA regulations, maintaining confidentiality of sensitive health and financial data.
- Maintain a high call volume while ensuring compliance with Medicare guidelines.
Insurance Verification Specialist
Axis
09.2019 - 10.2021
- Direct management of claims including the investigation, analysis and evaluation of coverage liability and damages, within best practices.
- Providing technical advice, training and guidance to direct reports and TPA/Contractor adjusters including strategic direction.
- Recruiting, hiring and retaining top talent and developing appropriate succession plans.
- Reviewing claims to determine nature of loss, coverage provided, and scope of claim and to guide strategies for direction regarding settlement/disposition of claims.
Education
High School Diploma -
Doyline High School
Skills
- Chat Support Representative
- Customer service
- Microsoft Excel
- Technical support
- Microsoft Word
- Microsoft Office
- Communication skills
- Windows
- Typing 40mps
- Healthcare representative
- Data entry
- Insurance Verifications Specialist
- Claims Support
Timeline
Insurance Verification Specialist
Everise
11.2023 - 01.2026
Remote Medicare Claims Representative
Spherion
10.2021 - 11.2023
Insurance Verification Specialist
Axis
09.2019 - 10.2021
High School Diploma -
Doyline High School