KAYLIN BRYANT
Missouri City,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist
Walgreens
11.2022 - Current
- Conducted thorough benefit verifications for patients by liaising with insurance providers and analyzing insurance policies to determine coverage details, including medication and treatment options.
- Collaborated closely with healthcare providers and insurance companies to obtain prior authorizations for prescribed medications, streamlining the approval process and minimizing delays in patient care.
- Assisted in the resolution of medication-related claims issues, including denials and rejections, by working with insurers and internal teams to ensure patients received the necessary medications in a timely manner.
- Acted as an advocate for patients, ensuring they were informed about their insurance coverage, co-pays, and out-of-pocket expenses.
- Remote
Customer Care Representative
Amazon
11.2020 - 11.2022
- Respond to a high volume of inbound customer questions, concerns, and requests through multiple communication channels, including chat, email, and phone.
- Address customer inquiries about Amazon products, services, shipping, returns, and account-related issues.
- Assist customers with general questions regarding their Amazon accounts, orders, payment methods, and shipping options.
- Troubleshoot and resolve a variety of customer issues, including billing discrepancies, incorrect orders, and missing or damaged products. Handle a high volume of interactions in a fast-paced environment while maintaining quality service.
- Remote
Medical Claims Specialist
Everise
09.2018 - 11.2020
- Verified patient eligibility for medical claims and determined benefit coverage. Submitted and tracked medical claims to insurance companies via electronic or paper methods.
- Adhered to HIPAA regulations while managing confidential patient information. Processed appeals on rejected or partially paid claims, including filing additional paperwork as needed.
- Addressing customer inquiries, complaints, and feedback in a professional and courteous manner. Assisting customers with understanding their Explanation of Benefits (EOB) statements.
- Verifying claims information and ensuring completeness and accuracy. Coordinating with healthcare providers and insurance companies to resolve claims issue.
- Remote
Education
High School Diploma - undefined
Sharpstown High School
Skills
- Customer Relationship Building
- Patience and Persistence
- Data entry proficiency
- Customer Consultation
- Debt collection knowledge
- Customer Service
- Payment agreements
- Data Entry
- Debt Settlement
- Payment Processing
- Call Center Operations
- Customer satisfaction measurement
- Scheduling
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Technical Support
- Claims Processing
- Chat Support
- Email Support
- Remote Operations
- Inbound/Outbound Calling
- Call Metrics
- Claims Processing Proficiency
- ICD Codes
- EOB Analysis
Timeline
Insurance Verification Specialist
Walgreens
11.2022 - Current
Customer Care Representative
Amazon
11.2020 - 11.2022
Medical Claims Specialist
Everise
09.2018 - 11.2020
High School Diploma - undefined
Sharpstown High School