Destinee Ellison
Hobby Lobby
Uniontown,PA
12
years of professional experience
Adaptable professional with a proven record in customer service, team management, and operational support. Known for effective scheduling, staff development, and calm problem-solving in fast-paced settings. Dedicated to building strong teams and improving business results.
Work History
Store Manager
5 Years 4 Months- Hired, trained, and developed associates to strengthen performance and accountability.
- Scheduled teams effectively to maintain coverage and support sales floor needs.
- Oversaw merchandising standards to improve product presentation and store organization.
- Directed daily store operations, ensuring consistent customer service and policy compliance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions about products.
Emergency Gas Dispatcher
1 Year 1 Month- Monitored incoming emergency calls and prioritized work orders by safety and urgency.
- Coordinated field crew dispatch for gas leak, outage, and service restoration requests.
- Routed service assignments using dispatch systems, ensuring timely crew response across service territory.
- Communicated status updates between customers, field personnel, and control center staff.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Customer Service Representative
3 Years 3 Months- Resolved billing, payment, and service inquiries using utility account systems with accuracy and professionalism.
- Processed start, stop, and transfer service requests while verifying customer information and account details.
- Explained rates, policies, and payment arrangements to support clear customer understanding and compliance.
- Documented customer interactions and follow-up actions in CRM records for consistent case management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Trainer
2 Years- Coached new hires on POS transactions, order accuracy, and drive-thru flow.
- Trained crew members on restaurant procedures, food safety, and customer service standards.
- Reinforced cleaning routines, sanitation practices, and health code compliance.
- Supported shift operations by answering questions and correcting task execution.
- Monitored trainee performance and provided clear feedback during onboarding.
- Guided team members through opening, closing, and station setup responsibilities.
- Communicated clearly with customers and team members to reduce wait times and improve flow.
Education
Associate of Science - Healthcare Management
Skills
Customer service
Team leadership
Staff development
Training mentorship
Inventory management
Task efficiency
Team leadership
Operational strategist
Timeline
Store Manager
Hobby Lobby
09.2020 - 01.2026Read More
Emergency Gas Dispatcher
Columbia Gas
08.2019 - 09.2020Read More
Customer Service Representative
Columbia Gas
05.2016 - 08.2019Read More
Trainer
McDonald's
05.2014 - 05.2016Read More
Penn Foster
Associate of Science from Healthcare Management
Read More