DESTINEE FRIERSON
San Antonio,TX
Summary
Dedicated and motivated individual with a strong desire to secure a rewarding and challenging career. Consistently recognized for outstanding contributions and solid reputation of work ethic. Commended for perseverance, efficiency, and time management skills.
Overview
5
5
years of professional experience
Work History
RBT
Action Behavior Centers
San Antonio, TX
02.2024 - Current
- Assist in developing positive behavior support plans to promote desired behaviors and decrease problem behaviors.
- Develop creative activities that engage clients while teaching them new skills or reinforcing existing ones.
- Implement interventions outlined in behavior plans with precision and accuracy.
- Maintain accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
- Communicate effectively with families about their child's progress in therapy sessions.
House Cleaner
MaidPro
San Antonio, TX
08.2023 - 01.2024
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Emptied wastebaskets and replaced liners.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes by following specific and detailed protocols and requests.
- Practiced time management by cleaning homes in an appropriate time frame.
Reimbursement Specialist
Disability Services of the Southwest, DSSW
San Antonio, TX
09.2021 - 08.2023
- Maintained confidentiality and integrity of patient data
- Researched rejections, investigating problems to appeal claims
- Verified technical reimbursement questions for providers, billing, and coding staff
- Worked with billing department to reduce contract implementation error
- Submitted claims to insurance companies
- Updated individual records to keep the files accurate and detailed.
- Developed relationships with insurance companies to facilitate timely payments.
Customer Service/Sales Representative
QVC
San Antonio, TX
01.2021 - 05.2021
- Managed high volume calls effectively in a complex and fast-paced call center environment setting
- Gathered and verified all required customer information for orders, billing, and tracking purposes
- Addressed negative customer feedback and resolved product complaints with tact and professionalism
- Promoted, recommended, and sold products utilizing consultative selling techniques to maximize customer satisfaction and results
- Accessed electronic cataloging systems for product information and availability.
Crew Member/Team Leader
Dunkin' Donuts
San Antonio, TX
02.2020 - 12.2020
- Conducted individual training on preparation and presentation to improve sales performance.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Compiled and maintained non-monetary reports, secured large deposits, and calculated total payments during a time period and reconciled this with total sales.
- Single-handedly managed a full shift by multi-tasking efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
- Memorized new and upcoming products to up-sell and increase restaurant profits.
Education
William Howard Taft High School
06.2020
Veterinarian Assistant -
U.S. Career Institute
Skills
- Self-Driven
- Fast Learner
- Active Listener
- Proficient in MS Office
- Public Speaking
- Multi-tasker
- Strong Problem-Solver
- Excellent Team Player
- Customer Service-Oriented
- Quality Control
- CPR Certified
Additional Information
- National Honors Society Inductee
- Pertect Attendance
- A and A/B Honor Roll in Advanced Placement
- Placed with AP Portfolio
Timeline
RBT
Action Behavior Centers
02.2024 - Current
House Cleaner
MaidPro
08.2023 - 01.2024
Reimbursement Specialist
Disability Services of the Southwest, DSSW
09.2021 - 08.2023
Customer Service/Sales Representative
QVC
01.2021 - 05.2021
Crew Member/Team Leader
Dunkin' Donuts
02.2020 - 12.2020
William Howard Taft High School
Veterinarian Assistant -
U.S. Career Institute
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