Michael Cunningham
Scottsdale,AZ
Summary
PROFESSIONAL SUMMARY
Results-driven automotive sales manager and top- performing sales professional with 12+ years of experience in luxury and pre-owned vehicle sales. Proven ability to lead teams, drive revenue growth, and enhance customer satisfaction. Skilled in sales strategy, inventory acquisition, and deal negotiation. Passionate about delivering exceptional customer experiences while exceeding sales goals. Seeking a Sales Management or Sales role to contribute leadership and expertise to a dynamic dealership.
Overview
12
12
years of professional experience
Work History
Independent Automotive Wholesaler
Specialty Auto Placements
01.2023 - Current
- Source and acquire used and new vehicles for wholesale resale from auctions, dealers and individuals
- Build and maintain relationships with dealerships, auctions, and other industry professionals
- Negotiate pricing and sales terms to maximize profitability
- Sourced vehicles from other dealer lots and auctions.
- Stay updated on automotive industry trends, pricing fluctuations, and supply chain
developments
Automotive Sales Manager /Acquisition Director
Mercedes-Benz of Arrowhead
07.2017 - 01.2023
- Led a team of 18 sales professionals to exceed sales targets by 15% for 5 consecutive years
- Developed and executed yearly sales forecasts, driving a 15% increase in net profits year-over-year
- Strengthened collaboration between BDC and Sales, increasing lead conversion rates by 20%
- Conducted weekly sales meetings focused on training, CSI, and performance objectives
- Recruited, hired, trained, and led a high-performing sales team, driving them to set, achieve, and exceed sales goals and CSI objectives
- Coached team members to maximize unit volume, gross profit and earnings potential
- Promoted to Pre-Owned Acquisition Director in September 2020 by the GM to lead a strategic initiative aimed at increasing used vehicle inventory, all while continuing to excel in my role as Sales Manager
- Oversaw all aspects of used vehicle acquisition for two dealerships, by leveraging direct contacts, leads, auctions, dealer partnerships, and other available channels to optimize inventory
Automotive Sales Consultant
Mercedes-Benz of Arrowhead
07.2014 - 07.2017
- Establish and nurture strong relationships with both new and existing customers.
- Assess customer needs while providing expert guidance on new and pre-owned vehicle options.
- Showcase vehicle features and benefits through engaging demonstrations and test drives.
- Present pricing, financing rates, incentives, and vehicle availability with clarity and confidence.
- Stay informed on industry trends, product updates, and relevant certifications.
- Maintain comprehensive knowledge of all vehicle models, accessories, financing plans, and promotions.
- Execute and uphold the dealership’s proven sales process to drive conversions.
- Consistently achieve high customer satisfaction scores, gross profit margins, and monthly sales targets.
- Exceed dealership objectives by surpassing sales goals and performance metrics.
- Drive showroom traffic by scheduling appointments and proactively following up on leads via the CRM system.
- Deliver an outstanding customer experience by addressing inquiries, resolving concerns, and ensuring a seamless purchasing process.
- Stay up-to-date on current promotions, product offerings, and services to provide informed assistance to customers.
Automotive Sales Consultant
Arrowhead Cadillac / Lund Cadillac
11.2012 - 07.2014
- Ranked #2 Salesman of the year in 2013
- Achieved Platinum Status with Cadillac for New Car Sales
- Awarded New Car Salesman of the year my first full year in the automotive industry
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Business Management
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- 12 years' experience with highline luxury automotive brands
- Detail-oriented, highly motivated, and process-driven mindset
- Strong customer service skills with a focus on follow-up and client satisfaction
- Dedicated team player with a willingness to learn and contribute to achieving company goals
- Detail-oriented, highly motivated, and process-driven mindset
- Excellent verbal and written communication skills
- Valid driver’s license with a clean driving record
- Proficiency in computer applications, including CDK, Dealertrack, Contact Management Software, V-Auto, Inventory Plus, Stockwave, Microsoft Word, Excel, and Outlook
- Self-Driven
- Client Focused
- Excellent Closer
Accomplishments
- Promoted to Sales Manger
- Achieved Best of the Best Dealer Award in New and Used Car Sales 4 years in a row
- Awarded for improving the Customer Service Index (CSI) by 14 percentage points by implementing a customer-focused culture and ensuring a seamless transition between sales and service.
- Introduced a customer follow-up system that increased repeat business by 37%.
- Promoted to Pre-Owned Acquisition Director
- Awarded New Car Salesman of the year my first full year in the automotive industry
- Awarded New Car Salesman of the month 9 times
- Awarded Used Car Salesman of the month 11 times
- Ranked #2 Salesman of the year in 2013
- Achieved Platinum Status with Cadillac for New Car Sales
Timeline
Independent Automotive Wholesaler
Specialty Auto Placements
01.2023 - Current
Automotive Sales Manager /Acquisition Director
Mercedes-Benz of Arrowhead
07.2017 - 01.2023
Automotive Sales Consultant
Mercedes-Benz of Arrowhead
07.2014 - 07.2017
Automotive Sales Consultant
Arrowhead Cadillac / Lund Cadillac
11.2012 - 07.2014
Business Management
Maricopa Community Colleges, Glendale Community College
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