Destinee Hatcher
IT Help Desk Analyst
Augusta,GA
Summary
A versatile IT Help Desk Analyst from South Carolina State University's UCITS Department, proficient in technical troubleshooting and end-user support. Skilled in system installation, configuration, and project management, consistently improving IT operations. Effective team collaborator known for enhancing system functionality and user satisfaction. Expertise includes managing trouble ticketing systems like InvGate USA Tech Center. Seeking to leverage skills and enthusiasm to contribute to team success and grow within a forward-thinking organization dedicated to excellence in IT solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Analyst
South Carolina State University UCITS Department
01.2023 - Current
- Provide frontline technical support and troubleshooting for university staff and faculty, resolving issues related to hardware, software, and network connectivity.
- Assist in the installation and maintenance of desktop computers, printers, phones, and audio-visual equipment across campus, ensuring optimal performance and functionality.
- Collaborate with team members to perform system upgrades and technology refreshes, adhering to university IT policies and procedures.
- Document and maintain records of hardware and software configurations, ensuring accuracy and accessibility for future reference.
- Support the implementation of IT security measures and protocols, including endpoint data backups and system patch management processes.
- Participate in special projects and initiatives, contributing technical expertise and proactive problem-solving skills to enhance overall IT operations.
Student Intern
South Carolina State University UCITS Department
05.2022 - 12.2022
- Supported installation and upkeep of network components across the university.
- Investigated and resolved technical issues within existing networks.
- Designed, tested, and managed server and workstation hardware and software.
- Offered technical assistance and resources to staff from neighboring university IT departments.
- Contributed to technology updates and the deployment of network hardware and equipment.
Education
Bachelor of Arts - Speech Pathology And Audiology
South Carolina State University
Orangeburg, SC 05.2001 -
Skills
Certification
CompTIA Security+ ce (COMP001021881015)
Timeline
IT Help Desk Analyst
South Carolina State University UCITS Department
01.2023 - Current
Student Intern
South Carolina State University UCITS Department
05.2022 - 12.2022
CompTIA Security+ ce (COMP001021881015)
11-2021
Bachelor of Arts - Speech Pathology And Audiology
South Carolina State University
05.2001 -