Isaiah Dvorak
Cedar Falls
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Help Desk Administrator I
Veridian Credit Union
10.2023 - Current
- Managed high levels of call flow and responded to technical support needs.
- Provided basic end-user troubleshooting and desktop support.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Used ticketing systems to manage and process support actions and requests.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Information Technology Specialist
Buchanan County
03.2022 - 10.2023
- Provide computer support for County employees including Dispatchers, Sheriff’s Deputies, Corrections Officers, and Public Health workers
- Computer support includes software and hardware repairs, new computer deployments, troubleshooting issues, or removing and preventing phishing attacks
- Set up new computers, servers, printers, and other related computer systems
- Keep up on software and system updates for computers and servers
- Manage virtual machines, providing maintenance as necessary
- Set up network switches and security cameras, running RJ45 Ethernet cables through ceilings and walls as necessary
- Manage inventory of supplies, equipment, and licensing of software and hardware
- Work and communicate with vendors to ensure efficient services to the respective departments
- Assist the Director with projects such as providing RJ45 Ethernet cables throughout a newly-acquired building, new ESXI host units, migrating from Exchange 2016 to Microsoft 365, and converting the County’s analog fax lines to digital fax lines
- Miscellaneous tasks including graphic design projects, County website administration, and programming with C++, Python, and HTML
- Perform any other task assigned by the Director
Finishing Operations, Drill Press Operator, CNC Machine Operator
Geater Machining & Manufacturing
04.2018 - 03.2022
- Finishing Operations-
- Take machined parts and polish them with the tumbler machines to make sure any dirt or debris won’t negatively affect any finishing operations
- Dry parts after being chemmed and put them in boxes or totes, whichever ensures the parts are kept in good shape
- Prepare parts to be painted by masking off areas that don’t get painted, using tools such as tape, rubber plugs, etc
- Inspect parts are conforming before beginning operation in order to save unnecessary operation time
- Hang parts on painting racks using methods that will ensure the part does not get scratched or dinged during paint
- Visually inspect completed parts, keeping an eye out for any dings, scratches, gouges, burrs, incorrect hardware, incorrect markings, etc
- Drill Press Operator-
- Deburr machined parts as per the customer-provided statement or blueprint, using tools such as clippers, knives, drills, sandpaper, files, etc
- Operate Drill Press machines when parts require it
- Set up new tools if necessary
- CNC Machine Operator-
- Operate CNC Machines to ensure they run
- Produce top-quality parts, as instructed by the supervisor, and the customer's input and blueprints
- Set up new fixtures and tooling if necessary
- Adjust CNC programs to ensure parts stay in nominal tolerance
- Deburr parts as instructed
- Operate the Coordinate Measuring Machine (CMM) to check if parts are conforming to the customer's standards
- Create new programs or adjust current ones if the need arises
- Manufacturing Inspector-
- Dimensionally inspect manufactured or fabricated parts before they go to the next department
- Operate and set up Coordinate Measuring Machines (CMMs) to inspect parts and verify they conform to the customer’s standards and specifications
- Provide assistance to fellow employees if they have questions regarding their manufactured/fabricated part’s quality
- Utilize mathematical skills to check dimensional position of holes in the parts
Shift Manager
Music Station
04.2017 - 10.2020
- Assist customers by running the cash register, carrying items to their vehicles, and answering any questions with the best of knowledge at hand
- Open and close the store depending on the shift working
- Clean the store by sweeping, mopping, cleaning equipment, gas pumps, etc
- Ensure the store’s merchandise stays stocked at all times
- Help train new employees as instructed by the Employee Handbook
Assistant Store Manager
Little Caesar’s
02.2015 - 03.2017
- Assist the store manager by performing their duties if they’re not present
- Order merchandise and ingredients to be used for the week
- Hire and train new employees to ensure they are prepared to perform their duties as instructed by the company handbook
- Assist other stores in need of more help or managers
- Perform regular crew duties when management duties don't need to be performed
Education
Bachelor of Science - Information Technology
Upper Iowa University
Waterloo, Iowa03-2025
High School Diploma - undefined
Williston Family Homeschool
Waterloo, IA05.2015
Skills
- System administration
- Network troubleshooting
- Remote support
- Software troubleshooting
- End-user training
- Active directory
- End user support
- New program installations
- Hardware troubleshooting
- Project management
- File system administration
- Device configuration
Timeline
Help Desk Administrator I
Veridian Credit Union
10.2023 - Current
Information Technology Specialist
Buchanan County
03.2022 - 10.2023
Finishing Operations, Drill Press Operator, CNC Machine Operator
Geater Machining & Manufacturing
04.2018 - 03.2022
Shift Manager
Music Station
04.2017 - 10.2020
Assistant Store Manager
Little Caesar’s
02.2015 - 03.2017
High School Diploma - undefined
Williston Family Homeschool
Bachelor of Science - Information Technology
Upper Iowa University
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