Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Omar Hasni

Madison

Summary

Friendly Help Desk Technician with a year quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

12
12
years of professional experience

Work History

IT Help Desk Technician/System Administrator

Boumatic
01.2022 - 01.2024
  • Provided desktop support to end users via remote support sessions and on-site.
  • Provided desktop support for Microsoft technologies including Windows and Office 365.
  • Configured and deployed new laptop and desktop systems.
  • Built new desktop systems.
  • Documented incidents and followed resolution procedures.
  • Provided exceptional customer service at all times.
  • Provided technical support to employees by addressing and resolving tickets related to software, hardware, and network issues.
  • Installed, configured, and maintained operating systems and software applications.
  • Managed and prioritized a queue of tickets to ensure timely resolution of issues.
  • Conducted troubleshooting to identify and resolve technical problems promptly, minimizing downtime.
  • Managed user accounts, permissions, and security settings.
  • Assisted in troubleshooting hardware and software issues for end-users, addressing and closing tickets.
  • Participated in the setup and configuration of new computer systems.
  • Conducted system updates and performed routine maintenance tasks.
  • Contributed to documentation of IT processes and procedures.

Surveillance Agent

Ho-Chunk Casino
01.2021 - 01.2022
  • Observed and monitored a 1000+ surveillance camera system to identify and report suspicious activity such as theft, equipment tampering, drug activity, and money laundering inside and outside of the facility
  • Documented and submitted critical incident reports
  • Adhered to all surveillance and security protocols
  • Ensured the safety of patrons and staff.

Assistant Manager

goPuff
01.2019 - 01.2020
  • Managed the personnel and technical aspects of shift operations of a web-based snack and convenience delivery service, including order intake, customer service, incident reporting, and coordination with drivers
  • Consistently met operations KPIs.

Co-Owner, Technician

TechRepairs
01.2012 - 01.2016
  • Co-owned a profitable computer and electronics repair business offering hardware and software support, troubleshooting, installation, repairs, and upgrade services to commercial and individual clients
  • Oversaw and executed all technical services, managed staff, provided customer service, and conducted sales
  • Serviced PCs, Mac, iPads, Android tablets, iPhones, and Android phones.

Education

Bachelor of Science in Cybersecurity -

Champlain College

Associate in Criminal Justice -

Madison College

Skills

  • Customer service (phone, chat)
  • IT support (PC/Mac, phones/tablets)
  • Hardware support
  • Software support
  • Operations support
  • Technical troubleshooting
  • Desktop computer support
  • OSX
  • Computer network
  • Security
  • Windows 10/11
  • Active directory
  • Proficiency in using Microsoft products like Word, Excel, PowerPoint, and Visio
  • Knowledge about TCP/IP and data protocols
  • Prioritizing tasks
  • Multitasking efficiently
  • Hardware Repair
  • Application Support
  • Virtualization Technologies
  • Asset Management
  • Software Installation
  • System Diagnostics
  • Wireless Networking
  • Remote Support
  • Server Administration
  • Active Directory
  • VPN Configuration
  • Customer Service
  • Network Diagnostics
  • User Credential Management
  • System Administration
  • Software Upgrades

Languages

Arabic
Full Professional
French
Limited Working

Timeline

IT Help Desk Technician/System Administrator

Boumatic
01.2022 - 01.2024

Surveillance Agent

Ho-Chunk Casino
01.2021 - 01.2022

Assistant Manager

goPuff
01.2019 - 01.2020

Co-Owner, Technician

TechRepairs
01.2012 - 01.2016

Bachelor of Science in Cybersecurity -

Champlain College

Associate in Criminal Justice -

Madison College

Similar Profiles

CREATE PROFILE
Omar Hasni