Tarik Welch
Concord,NC
Summary
Dedicated IT professional with a bachelor's degree in information technology and over 6 years of relevant experience. Strong collaboration, customer service, and problem-solving skills. Proficient in Microsoft Office tools and experience in virtualization, server, and desktop operating systems. Seeking a Support role to provide proactive monitoring, support, and problem resolution for data center infrastructure, software environments, and more.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Jr. System Administrator
Quintco
05.2023 - Current
- Strengthened security and efficient user management by assisting in managing user accounts, permissions, and access rights using Microsoft Azure Active Directory
- Enhanced end-user productivity by providing responsive technical support, resulting in minimal disruption to workflows
- Improved issue resolution time by promptly responding to user inquiries, effectively resolving problems, and escalating complex issues to senior team members
- Skills: Troubleshooting
- Web-based Systems
- Critical Thinking
- Microsoft Office
- Problem Solving
- Microsoft Azure
- Customer Service
- Active Directory
- Microsoft 365 Administration
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
Technical Support Representative
IBM
01.2021 - 08.2021
- Boosted customer satisfaction by resolving a diverse range of technical issues across multiple systems and applications across various time zones
- Expedited issue resolution and service restoration by providing Tier 1/2 IT support to non-technical internal users through desk-side support services
- Ensured secure and efficient user access by using Microsoft Azure Active Directory to assign permissions and access rights to users and groups
- Facilitated future support by meticulously documenting support interactions for reference
- Skills: Troubleshooting
- Web-based Systems
- Critical Thinking
- Microsoft Office
- Problem-Solving
- Microsoft Azure
- Customer Service
- Active Directory
- Creative Problem-Solving
- Microsoft 365 Administration
Information Technologist
GTN
02.2020 - 01.2021
- Ensured operational continuity by installing and configuring computer hardware and software for HP and Dell systems
- Strengthened user access control and authorization by using Active Directory to authorize users based on their permissions and group memberships
- Perform ticket and workload management utilizing customer provided ticketing system, BMC Remedy
- Expedited issue resolution by performing installation, moves, adds, changes, configurations, and problem resolutions
- Skills: Troubleshooting
- Critical Thinking
- Microsoft Office
- Problem Solving
- Customer Service
- Active Directory
- Creative Problem Solving
- Teamwork
- Microsoft 365 Administration
IT Technician
Dell
03.2019 - 02.2020
- Ensured seamless hardware and software setup, resulting in efficient device performance and user satisfaction
- Executed laptop repairs on various Dell models, addressing hardware issues swiftly and enhancing device lifespan
- Managed the daily receiving and shipping of laptop repair parts via the Dell onsite parts service system, reducing downtime and enhancing efficiency
- Skills: Troubleshooting
- Critical Thinking
- Microsoft Office
- Problem Solving
- Active Directory
- Creative Problem Solving
- Teamwork
Desktop Support Technician
Parkland Hospital
02.2018 - 03.2019
- Enhanced the efficiency of hospital operations by providing reliable hardware and software support for various devices, ensuring continuous healthcare service delivery
- Diagnosed and resolved complex networking problems, ensuring uninterrupted healthcare operations
- Managed workload and support requests efficiently through the Service Now ticketing system, resulting in prompt issue resolution
- Managed workload and support requests efficiently through the Service Now ticketing system, resulting in prompt issue resolution
- Skills: Troubleshooting
- Critical Thinking
- Microsoft Office
- Problem Solving
- Active Directory
- Creative Problem Solving
- Teamwork
Chart Help Desk Agent/Technician
Ettain Group
02.2016 - 01.2017
- Performed password resets, and generated activation codes for users in Epic
- Performed level 1 support and troubleshooting issues within Epic portal; as well as personal devices
- Trained end users and provided technical support for patients who were unable tonavigate the portal
- Skills: Critical Thinking
- Problem-Solving
- Creative Problem Solving
Education
Bachelor of Science - Information Technology
American Public University System - Charles Town
Iowa City, IA09.2023
IT Systems Administrator Certification Program -
MyComputerCareer.com
Dallas, TX02.2018
Associate of Applied Science - Computer Information Systems
Kaplan University
Davenport, IA08.2009
Skills
- TECHNICAL SKILLS
- Phone/Email/Chat Support, Hardware Installation, Hardware Configuration, Network Administration, Troubleshooting, Active Directory, Virtualization, and more
- Work History Skills:
- Troubleshooting, Critical Thinking, Customer Service, Teamwork, and Active Directory
- Technical Writing
- Technical Installations
Certification
CompTIA A+
CompTIA Network+
CompTIA Server+
MTA Windows Operating System Fundamentals
MTA Networking Fundamentals
MTA Security Fundamentals
Currently studying for CompTIA Security+
Timeline
Jr. System Administrator
Quintco
05.2023 - Current
Technical Support Representative
IBM
01.2021 - 08.2021
Information Technologist
GTN
02.2020 - 01.2021
IT Technician
Dell
03.2019 - 02.2020
Desktop Support Technician
Parkland Hospital
02.2018 - 03.2019
Chart Help Desk Agent/Technician
Ettain Group
02.2016 - 01.2017
Bachelor of Science - Information Technology
American Public University System - Charles Town
IT Systems Administrator Certification Program -
MyComputerCareer.com
Associate of Applied Science - Computer Information Systems
Kaplan University
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