I am dedicated and detail-oriented professional with a strong work ethic, seeking to leverage skills to contribute to company prosperity and thrive within the organizational culture. I am passionate about making a positive impact and driving growth through commitment to excellence. I am committed to continuous learning and development to stay ahead in a dynamic work environment.
Hi, I’m
Destinee Henry
Arlington,TX
Summary
Overview
4
years of professional experience
Work History
Elevate
Tier 2 Technical Support Specialist
04.2018 - 12.2018
Job overview
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
24-7 InTouch
Customer Service Representative
06.2015 - 10.2017
Job overview
- Provides an amazing customer service experience, for inbound callers concerning their Netflix service, while exceeding defined call center metrics.
- Trained for leadership opportunities by assisting in the development of other representatives’ behaviors and skills.
Pace
Tier 2 Tech Support
08.2014 - 01.2015
Job overview
- Received escalation calls from Tier 1 Representatives and provided specialized support needed to resolve any outstanding technical issues affecting their AT&T U-verse services.
- Handled inbound calls from field technicians needing to activate hardware or services for customer accounts.
Education
JJ Pearce High SchoolRichardson, TX
High School Diploma
06.2013
University Overview
Skills
- Transcended expectations in my professional career by mastering written and verbal communication, time management, conflict resolution, and customer satisfaction skills
- Advanced troubleshooting
- Teamwork and collaboration
Timeline
Tier 2 Technical Support Specialist
Elevate
04.2018 - 12.2018
Customer Service Representative
24-7 InTouch
06.2015 - 10.2017
Tier 2 Tech Support
Pace
08.2014 - 01.2015
JJ Pearce High School
High School Diploma
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