Destinee Hernandez
San Leandro,CA
Summary
Detail-oriented expert in documentation management and record updating, enhancing case organization and calendar precision. Committed to client service through thorough research and comprehensive assistance. Proven ability to streamline processes and improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Part Time Baby Sitter
Local East Bay Families
Bay Area, CA
01.2023 - Current
- Encouraged positive behavior among the children.
- Recorded client status progress and challenges in logbooks and reports.
- Developed strong relationships with families I worked for to ensure quality service was provided every time.
- Consulted with client care team to continually update care plans.
- Organized creative activities to develop children's physical, emotional and social growth.
- Drove clients to doctors' appointments and social outings.
Freelance Ux Researcher
Up Work
Oakland, CA
01.2024 - 12.2024
- Created personas based on customer research findings.
- Designed prototypes of new features and functionality for existing products.
- Created integrated strategies for educational, organizational and business websites.
- Conferred with management and development teams to prioritize needs, resolve conflicts, and develop solutions.
- Developed models based on physical, logical and data-driven models.
UX Design and Researcher
Uc Berkeley
Berkeley, CA
12.2023 - 05.2024
- Collaborated with designers, developers, and product managers to ensure successful implementation of UX designs.
- Identified opportunities for improvement in existing systems using analytics tools.
- Created integrated strategies for educational, organizational and business websites.
- Developed research plans, questionnaires and surveys to collect qualitative data.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
Volunteer Coordinator
East Bay Creative Depot
Oakland, CA
04.2023 - 10.2023
- Solicited feedback from staff and volunteers to improve existing programs.
- Coordinated onboarding and orientation for new volunteers.
- Identified volunteer service opportunities and associated requirements.
- Conducted periodic reviews of existing programs to identify areas of improvement.
- Utilized social media and other digital tools to recruit volunteers and promote volunteer opportunities.
Head Preschool Teacher
Diamond Little People
Oakland, California
01.2019 - 10.2020
- Collaborated with therapists or specialists providing services for special needs children within the program.
- Assisted in creating an orderly learning environment conducive to teaching young children using a variety of materials, equipment and supplies.
- Utilized assessment tools such as anecdotal notes or checklists when evaluating children's progress towards developmental milestones.
- Ensured compliance with all state licensing regulations related to health and safety standards in the classroom setting.
- Encouraged parent involvement by providing resources on parenting topics relevant to toddler age groups.
Education
Associate of Arts - Psychology
University of California, Davis
Davis, CA05-2027
Associate of Arts - Psychology
Chabot College
Hayward, CA05-2025
Ux Research And Design Certificate - User Experience
University of California, Berkeley
Berkeley, CA12-2023
Associate of Arts - Early Childhood Education
Chabot College
Hayward, CA05-2021
Skills
- Interpersonal communication
- Behavior analysis
- Multitasking capacity
- Time management abilities
- Case management
- Document filing
- Proofreading & editing
- Research and testing
- Prototyping and wireframing
- Adobe creative suite
- Calendar management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Freelance Ux Researcher
Up Work
01.2024 - 12.2024
UX Design and Researcher
Uc Berkeley
12.2023 - 05.2024
Volunteer Coordinator
East Bay Creative Depot
04.2023 - 10.2023
Part Time Baby Sitter
Local East Bay Families
01.2023 - Current
Head Preschool Teacher
Diamond Little People
01.2019 - 10.2020
Associate of Arts - Psychology
University of California, Davis
Associate of Arts - Psychology
Chabot College
Ux Research And Design Certificate - User Experience
University of California, Berkeley
Associate of Arts - Early Childhood Education
Chabot College