Destinee Jackson
Chicago,IL
Summary
Comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
Housing Case Manager
Christian Community Health Center
05.2024 - Current
- Became proficient with systems like HMIS, Case Worthy, Microsoft teams, etc
- Worked with programs such as, Aids Foundation of Chicago, Flexible Housing Pool, and EnHarmony.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Housekeeping
Home2 Suites
10.2022 - 11.2023
- Responsibilities include all aspects of cleaning guest rooms such as changing towels, making beds and cleaning bathrooms
- Assigning rooms, inspecting rooms, training employees, and counseling employees
- Address guests' queries and make sure our rooms are fully-stocked, clean and inviting at all times
- Ensure a pleasant and comfortable experience for our guests during their stay.
Front Desk Receptionist Intern
St Francis of Assisi
05.2023 - 09.2023
- Insurance verification for prospective patients using Axxess and other patient verification systems
- Navigating through computer software systems to perform Data entries
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Patient Sitter
St. Joseph Healthcare
04.2021 - 10.2022
- Use of EPIC system to organize and analyze patient files and records
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
- Contributed to overall hospital efficiency by completing assigned tasks in a timely manner, ensuring optimal levels of care were maintained at all times.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
Manager & Trainer
White Castle
03.2018 - 03.2021
- Train all new employees on cashier, fryer, cleaning and grill
- Assist customers with orders while providing great customer service
- Maintain a clean work environment according to City of Chicago codes
- Stock industrial refrigerators and work stations with daily operating items
- Handle all day to day cash transactions with armor cars.
Counselor and Mentor
Holiday Home Camp
06.2016 - 07.2020
- The ability to support and address needs clearly - both for children and volunteers/other workers
- Helps provide a fun time and experience for less fortunate kids during the summer
- Volunteer at homeless shelters and food packaging centers
- Facilitate group activities and meet physical demands of the job
- Keep track of dietary restrictions and allergies to ensure proper snacks/ meals are distributed.
Education
Bachelor of Science - Sociology
Illinois State University
Normal, IL05.2024
Associate of Science -
Heartland Com College
Normal, IL12.2022
High School Diploma -
Kenwood Academy
Chicago, IL02.2020
Skills
- Proficient in office software such as Microsoft Word, Microsoft teams, Excel sheets, Axxes, EPIC,Case Worthy
- Client Advocacy
- Task Prioritization
- Patient support
- Networking with staff
- Adaptability
- Client Needs Assessment
- Paperwork Organization
- Basic medical terminology
- Compassionate Care
Accomplishments
- Licensed Pharmacy Tech-Proper knowledge in medication administration and dispensing.
- Digestive Disease Endoscopy volunteer at Carle BroMenn Medical Center.
- Food handlers' certificate obtained.
- A.A in applied science
- 2021- Current Alpha Kappa Alpha membership
- Member of Trio, a program for underrepresented minority students
Timeline
Housing Case Manager
Christian Community Health Center
05.2024 - Current
Front Desk Receptionist Intern
St Francis of Assisi
05.2023 - 09.2023
Housekeeping
Home2 Suites
10.2022 - 11.2023
Patient Sitter
St. Joseph Healthcare
04.2021 - 10.2022
Manager & Trainer
White Castle
03.2018 - 03.2021
Counselor and Mentor
Holiday Home Camp
06.2016 - 07.2020
Bachelor of Science - Sociology
Illinois State University
Associate of Science -
Heartland Com College
High School Diploma -
Kenwood Academy
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