Autumn Devlin
Denville,NJ
Summary
Dedicated social work graduate student with a strong desire to apply knowledge and skills to create a positive impact on individuals and the community. Passionate about addressing social issues and utilizing client-centered approaches to support those in need. Excited to embrace new challenges and further develop experience in the field.
Overview
10
10
years of professional experience
Work History
Housing Case Manager
Family Promise of Morris
09.2024 - Current
- Conduct thorough assessments to identify client needs, develop individualized care plans, and connect individuals to proper resources including housing, mental health support and medical treatment plans
- Respond to emergency situations, providing immediate intervention and support to clients in crisis, ensuring safety, and referring to specialized services as needed
- Empower clients through goal setting, skill-building, and education to promote self-sufficiency and long-term stability
- Provide services to a diverse population from various racial, cultural, and socioeconomic backgrounds, ensuring all clients were treated with dignity and respect
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
Bartender
Diamond Spring Brewing Company
08.2023 - Current
- Provide excellent customer service by exhibiting a positive service experience
- Applied critical thinking to assess customer needs and provide effective solutions
- Served high customer volumes during special events, nights, and weekends.
- Applied active listening skills to meet customer needs which established repeat customers
- Demonstrate strong skills in conflict resolution, customer relations, and team collaboration
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Office Assistant
American Roof Maintenance
07.2021 - 07.2023
- Actively listened to customers grievances
- Provided problem resolution
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Built customer relations with project managers and provided them with accurate information
- Expedited document processing with accurate data entry and timely filing.
Retail Sale Representative
Wild Birds Unlimited
12.2020 - 06.2021
- Understand and empathize with customers’ needs and concerns to provide better customer service
- Built strong relationships that resulted in repeat customers
- Ensured positive and welcoming store environment
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
Barista
Starbucks
04.2015 - 06.2020
- Demonstrated strong interpersonal skills by building positive relationships with diverse customers and fellow employees
- Provides empathetic support to customers by listening to their needs and preferences
- Engaged in community outreach initiatives, contributing to the establishment of positive connections within the local community
Education
Master of Social Work -
Montclair State University
Montclair, NJ05.2026
Bachelor of Psychology - Family Science and Human Development
Montclair State University
Montclair, NJ05.2024
Skills
- Excellent Communication
- Reliability
- Adaptability and Flexibility
- Active Listening
- Multicultural Sensitivity
- Community Engagement
- Client Advocacy
- Relationship Building
- Multitasking
- Team Collaboration
- Organization
- Conflict Resolution
- Maintaining Confidentiality
- Case Management
- Behavioral Support
- Working Knowledge of Microsoft Office Suite: Excel, Outlook, PowerPoint, and Word
Timeline
Housing Case Manager
Family Promise of Morris
09.2024 - Current
Bartender
Diamond Spring Brewing Company
08.2023 - Current
Office Assistant
American Roof Maintenance
07.2021 - 07.2023
Retail Sale Representative
Wild Birds Unlimited
12.2020 - 06.2021
Barista
Starbucks
04.2015 - 06.2020
Master of Social Work -
Montclair State University
Bachelor of Psychology - Family Science and Human Development
Montclair State University
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