Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raquel Liszt (Mack)

Edgerton,WI

Summary

Driven professional with a track record of fostering stable housing opportunities at The Road Home Dane County, leveraging strong client advocacy and problem-solving abilities. Excelled in enhancing client self-sufficiency and boosting sales revenue by cultivating key relationships. Certified in CPR/AED, showcasing a blend of critical thinking and excellent communication skills for impactful community resource navigation.

Overview

2
2
years of professional experience

Work History

Housing Case Manager

The Road Home Dane County, Formerly Interfaith Hospitality Network
03.2024 - 07.2024
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.

Sales Service Specialist

Firestone Complete Auto
06.2023 - 03.2024
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Increased client retention by providing exceptional post-sales support and fostering long-term relationships.
  • Boosted sales revenue by generating new leads and identifying potential customers.
  • Maximized sales opportunities with customized proposals that highlighted unique selling points of products or services offered.

Child and Family Support Specialist

Orion Family Services
12.2022 - 08.2023

Assisted families navigate through the CPS system. Certified in CCS and CLTS in Rock, Green, Grant, and Dane Counties. Provided Supervised Visitation, Individual Skill Development, Crisis Management, In Home Safety Services, Daily Living Skills, and Respite.

Education

Master of Science - Criminal Justice

University of Phoenix
Tempe, AZ
06.2009

Bachelor of Arts - History, International Studies

Loyola University of Chicago
Chicago, IL
05.2005

Skills

  • Client Advocacy
  • Multicultural Sensitivity
  • Policy Knowledge
  • Supportive Counseling
  • Housing Assessment
  • Behavioral support
  • Community Resource Navigation
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Team Collaboration
  • Certified in CPR/AED
  • Documentation and Recordkeeping
  • Self Motivation

Languages

Spanish
Professional Working

Timeline

Housing Case Manager

The Road Home Dane County, Formerly Interfaith Hospitality Network
03.2024 - 07.2024

Sales Service Specialist

Firestone Complete Auto
06.2023 - 03.2024

Child and Family Support Specialist

Orion Family Services
12.2022 - 08.2023

Master of Science - Criminal Justice

University of Phoenix

Bachelor of Arts - History, International Studies

Loyola University of Chicago
Raquel Liszt (Mack)