Willow Faia
San Angelo,TX
Summary
Dynamic and results-driven professional with a strong desire to embrace new challenges and opportunities for growth. Known for a robust work ethic, adaptability, and the ability to excel in both independent and collaborative environments. Skilled at quickly mastering new concepts and technologies, while consistently delivering high-quality results. Passionate about working with diverse teams, particularly those with shared experiences or unique challenges, and committed to fostering inclusive, supportive work environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Housing Case Manager
Concho Valley Community Action Agency
San Angelo, TX
11.2023 - Current
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Assisted in committees focused on community homelessness initiatives.
- Compiled data showcasing program impacts.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
Volunteer
San Angelo Club House
San Angelo, TEXAS
06.2023 - Current
- Provided assistance to staff and members in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Collaborated with other volunteers and staff to create a positive communal environment.
- Served as an ambassador for the organization at community outreach events.
- Provided guidance and support to fellow members.
- Greeted visitors upon arrival at the office and answered phone calls.
- Researched best practices for Clubhouse strategies from other Clubhouse organizations.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with others by contributing time, effort, and skills to achieve the organization's and members' goals.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Education
Some College (No Degree) - Licensed Chemical Dependency Counseling
Howard Community College
San Angelo, TXSkills
- Policy Knowledge
- Client Advocacy
- Maintaining confidentiality
- Community Resource Navigation
- Community Resource Referral
- Client Needs Assessment
- Social Research
- Teamwork and Collaboration
- Time management abilities
- Community Outreach
- Documentation and Recordkeeping
- Legal Compliance
- High-Risk Populations Identification
- Networking with staff
- Case Management
- Answering Phones
- Community Engagement
- Computer Skills
- Data Entry
- Public Speaking
- Service referrals
- Relationship Building
- Team Collaboration
- Positive Attitude
- Community Service
Certification
- HHRC Certification: Public Housing and Serious Mental Illness: Practical Recommendations for Housing Providers
Timeline
Housing Case Manager
Concho Valley Community Action Agency
11.2023 - Current
Volunteer
San Angelo Club House
06.2023 - Current
- HHRC Certification: Public Housing and Serious Mental Illness: Practical Recommendations for Housing Providers
Some College (No Degree) - Licensed Chemical Dependency Counseling
Howard Community College
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