Jessica LaBella
Ilion
Summary
Dynamic Central Intake Specialist at Mohawk Valley Community Action Agency, adept at executing precise intake procedures and resource coordination. Proven ability to enhance client support systems through effective communication and problem-solving strategies. Recognized for maintaining organized office operations and delivering exceptional service, ensuring client satisfaction and streamlined workflows.
Overview
2
2
years of professional experience
Work History
Central Intake Specialist
Mohawk Valley Community Action Agency
Ilion
08.2023 - Current
- Managed visitors, families, and telephone communications to ensure professional service delivery.
Executed timely initial intakes for all clients, ensuring accuracy and professionalism.
Connected families with agency and community resources to enhance support systems.
Performed various clerical duties to facilitate family services and information referrals.
Maintained organized office operations to promote a professional environment.
Education
High School Diploma -
Frankfort-Schuyler
Frankfort, Ny 06-2002
Skills
- Intake procedures and appointment scheduling
- Resource coordination
- Data entry and software proficiency
- Conflict resolution
- Time management and multitasking
- Attention to detail
- Communication skills
- Office equipment operation
- Teamwork and collaboration
- Phone reception and etiquette
- Organizational skills
- Problem-solving strategies
- Workflow management
- Follow-up techniques
Timeline
Central Intake Specialist
Mohawk Valley Community Action Agency
08.2023 - Current
High School Diploma -
Frankfort-Schuyler
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