T'Yannate' Rattle
Canal Winchester
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Central Intake Specialist
Maryhaven
04.2024 - Current
- Increased client satisfaction by promptly addressing inquiries and concerns via phone, email, or in person.
- Collected, verified, recorded and processed client demographics, insurance payment, and referral information.
- Maintained strict confidentiality of sensitive client information, adhering to HIPAA guidelines and organizational policies.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Consistently met or exceeded performance goals, contributing to the overall success of the central intake department.
PCA
Maryhaven
08.2023 - 04.2024
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
On the Go Services
04.2020 - 12.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Transported clients for medical and personal outings.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
PCA/Dietary Aide
Arlington Court Skilled Nursing & Rehab Center
09.2017 - 10.2021
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Education
Graduate Certificate - Nursing
Alia Healthcare
Columbus, OH03-2018
Graduate Certificate - X-Ray Medical Technician-Medical Assistant
Heritage College
Columbus, OH01-2014
Skills
- Data entry proficiency
- Insurance verification
- Multi-line phone systems
- Confidentiality
- Customer service
- Reliability
Timeline
Central Intake Specialist
Maryhaven
04.2024 - Current
PCA
Maryhaven
08.2023 - 04.2024
Certified Nursing Assistant
On the Go Services
04.2020 - 12.2022
PCA/Dietary Aide
Arlington Court Skilled Nursing & Rehab Center
09.2017 - 10.2021
Graduate Certificate - Nursing
Alia Healthcare
Graduate Certificate - X-Ray Medical Technician-Medical Assistant
Heritage College
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