Kristen Reppeto
Salem,OR
Summary
Skilled at building community support, key coalitions, and strategic interagency partnerships. Backed by strengths in program, regulations, and case management. Successful performance at the highest level of client satisfaction, confidentiality, quality, efficiency, and accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Mid Willamette Valley Community Action Agency
01.2022 - 08.2023
- Assessed client eligibility by conducting a thorough needs assessment and various qualifying intake processes
- Continued case management to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing
- Developed action plans that identified needs, barriers, and strengths
- Maintained strict confidentiality
- Performed client tracking, service delivery, and follow-up reporting
- Established and maintained working relationships with community partners
- Maintained full compliance of all federal, state, and local laws along with program and funding requirements
- Set high standards for data quality and HMIS reporting
- Worked collaboratively with other community programs and ensured timely delivery of housing program
Business Owner
Self Employed Independent Contractor
02.2015 - 03.2020
- Resource and Social Services programs research, location, guidance, and navigation for business owners, families, and individuals
- Tailored services provided based on specific client needs after conducting comprehensive interviews
- Follow-up provided to ensure needs continued to be met and clients consistently were meeting their professional and/or personal goals
- Provided professional regulatory guidance and business management strategies
Weatherization Program Case Manager and Coordinator
Mid Willamette Valley Community Action Agency
04.2008 - 10.2012
- Managed a high volume caseload qualified clients along with an extensive waiting list
- Qualified low income community members after conducting comprehensive needs assessments, screenings, and various additional intake processes
- Continued management as clients moved through their multi-phase weatherization project
- Referred clients to programs outside of Agency
- Maintained a working knowledge of applicable laws, rules, and regulations along with their revisions
- Monitored Weatherization Program operations to ensure Program compliance of such laws, rules, and regulations
- Explained applicable laws, rules, and regulations to participants
- Responsible for funding administration and grants closure processes
- Reported expenditures to appropriate Regulatory oversight Agencies
- Reported to the EnergyServices Director as her Executive Assistant
- Coordinated and managed inventories and general office processes
High Risk Youth Mentor
Catholic Community Service of the Mid-Willamette Valley
10.2006 - 04.2008
- Supervision and mentoring of high risk youth in therapeutic foster care
- This included teaching acceptable behaviors along with close observation to ensure safety as they interacted families and other community members
- Prepared confidential, complex, and detailed treatment reports
- Recommendations and revision implementation relating to individual treatment plans
- Ensured appropriate program administration
- Complied with all applicable laws, rules, and regulations
- Maintained an active working knowledge of resources available to both youth and family
- Collaboratively worked with community partners to assist in a successful transition of youth leaving the program
Court Appointed Special Advocate (CASA)
CASA of Marion County, Inc.
02.2000 - 04.2006
- Advocate for Children in Oregon foster care
- Appointed by Family Court Judges to individual cases in order to monitor all aspects of the case as it moved throughout the system
- Planned, coordinated, and supervised outings daily with children assigned to my caseload
- Outings were both one on one and with families
- My role included written and verbal communication with caseworkers, attorneys, parents, medical, and mental health professionals
- Recommendations to permanency for the children made to the Court after an investigation of facts
- Collected evidence, examined records, and interviewed witnesses
- Worked successfully with highly volatile individuals so to provide the best outcome
- Maintained a working knowledge of related laws, statutes, and regulations so to effectively explain to others involved in the case
Commercial and Personal Lines Account Manager
The Leavitt Group
07.2002 - 03.2006
- Issued new Property and Casualty insurance policies for a large client base consisting of both Commercial and Personal policies
- Maintained high client retention to ensure Agency profitability
- Understood, explained, and applied insurance laws, rules, and regulations
- Competently made eligibility determinations and provided specialized policy advice to the public
- Recognized by industry leaders for competence and representation of carrier guidelines, coverages, and regulations
- Assessed client needs along with coverage availability
- Recommendations to management involving operations and implemention of new procedures
- Reviewed, interpreted, and applied insurance laws, statutes, and regulations on a case by case basis
- Conducted research that included evaluating facts to determine risks
- Successfully worked independently and coordinated teams of individuals with focus being achievement of Agency goals
Education
Housing Quality Standard Certified Inspector - HUD Housing Quality Standards
Salem, OR02.2023
Property and Casualty Producer License - Property and Casualty Insurance
Independent Insurance Agents of Oregon
Portland, OR01.1995
Business and Technology Management Accelerated Certification - Business Management and Technology
Delta College
Salem, OR01.1993
Skills
- Case Management
- Fair Housing regulations
- Social Work
- Program management
- HMIS Client database
- Office Management
- Funding monitoring and reporting
- Mentoring
- Windows
- Business Management
- Interviewing
- Customer service
Certification
- HUD Housing Quality Standards Inspector, 01/01/23, Present
- Oregon Property & Casualty Producer License, 05/01/20, 05/31/30
Additional Information
Ability to work effectively within diverse groups of community members., Demonstrated excellent oral and written communication skills, including presentations., Demonstrated ability to decipher, interpret, and communicate complex information., Ability to track and effectively manage multiple cases., Ability to demonstrate strong organizational skills, and attention to detail while working under pressure with established deadlines., Demonstrated ability to analyze multiple forms of data efficiently while arriving at well supported conclusions., Successful at creation and implementation of new or revised client case plans., Demonstrated ability to remain calm and courteous while maintaining a high degree of objectivity, integrity, empathy, responsiveness, and confidentiality in crisis situations.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Housing Case Manager
Mid Willamette Valley Community Action Agency
01.2022 - 08.2023
Business Owner
Self Employed Independent Contractor
02.2015 - 03.2020
Weatherization Program Case Manager and Coordinator
Mid Willamette Valley Community Action Agency
04.2008 - 10.2012
High Risk Youth Mentor
Catholic Community Service of the Mid-Willamette Valley
10.2006 - 04.2008
Commercial and Personal Lines Account Manager
The Leavitt Group
07.2002 - 03.2006
Court Appointed Special Advocate (CASA)
CASA of Marion County, Inc.
02.2000 - 04.2006
Housing Quality Standard Certified Inspector - HUD Housing Quality Standards
Property and Casualty Producer License - Property and Casualty Insurance
Independent Insurance Agents of Oregon
Business and Technology Management Accelerated Certification - Business Management and Technology
Delta College
- HUD Housing Quality Standards Inspector, 01/01/23, Present
- Oregon Property & Casualty Producer License, 05/01/20, 05/31/30
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