Viola Brambila
Brooklyn,NY
Summary
Compassionate Bilingual Social Worker experienced in supporting patients through complex housing and health systems. Enhanced patient outcomes by developing personalized care plans, coordinating multidisciplinary teams, and advocating for patient needs. Committed to fostering strong client relationships and supporting team success through effective communication and problem-solving.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
HOUSING CASE MANAGER
HOUSE OF RUTH
01.2026 - Current
- Coordinated housing placements for clients facing homelessness or domestic violence situations.
- Managed caseload of HIV+ clients under HOPWA and Ryan White Program to secure stable housing.
- Developed personalized service plans to address housing stability and wellness objectives.
- Conducted comprehensive assessments to identify client needs and available resources.
- Collaborated with community organizations to improve client access to essential support services.
- Advocated for clients to maintain stable housing and resolve medical or personal crises.
- Monitored client progress and refined service plans to ensure alignment with evolving needs.
- Maintained accurate case records in compliance with agency policies and procedures.
TARGETED CASE MANAGER SUD
SHELBYVILLE CTC COMPREHENSIVE TREATMENT CENTER
02.2025 - 01.2026
- Coordinated comprehensive care for opioid use disorder patients, improving collaboration among multidisciplinary teams.
- Monitored patient appointments with case managers to reinforce support and ensure compliance with treatment plans.
- Led group sessions focused on resource utilization based on Maslow's hierarchy of needs.
- Developed and maintained resource directory to increase patient access to essential services.
CASE MANAGEMENT
KVC
09.2024 - 11.2025
- Conducted investigations into child abuse and neglect allegations from CHFS/DCBS, ensuring child safety and welfare.
- Supported families at risk of out-of-home placement through tailored interventions, promoting family stability and cohesion.
- Provided family strengthening services utilizing Safe & Connected practice model.
- Aided families in navigating child welfare system to identify and address safety and permanency factors, enhancing understanding and compliance.
CONSUMER DELIVERY ACCOUNT/ EVENT ATTENDANT
BROWN FORMAN
02.2023 - 03.2024
- Preparing vending liquor orders for different Brown Foreman campuses and delivery orders submitted by restaurants and bars.
- Coordinated vendor logistics to secure timely delivery of supplies for events.
- Monitored event logistics and addressed any operational issues.
- Assisted in setup and breakdown of corporate functions, ensuring seamless transitions.
- Supported event managers in executing on-site activities effectively.
- Provided excellent customer service to enhance guest experience.
- Conducted post-event evaluations to assess attendee feedback and highlight improvement areas for future events.
- Created detailed reports regarding event attendance numbers, sales figures and customer feedback following each event.
MANAGER TRAINEE ASSOCIATE
ENTERPRISE (ALAMO, NATIONAL) RENT A CAR
02.2022 - 02.2023
- Streamlined fleet asset control and inventory logistics processes for improved performance.
Performed financial sales analysis, contributing to informed business decisions.
Handled customer complaints, facilitating timely refunds and necessary contract changes.
Coordinated logistics to ensure seamless inventory management and service delivery. - Streamlined fleet asset control and inventory logistics processes for improved performance.Performed financial sales analysis, contributing to informed business decisions.Handled customer complaints, facilitating timely refunds and necessary contract changes.Coordinated logistics to ensure seamless inventory management and service delivery.
- Trained new employees on company policies and customer interaction techniques, fostering a customer-centric work environment.
- Ensured compliance with safety regulations and operational standards.
Server/Restaurant Hostess
ITALIAN BISTRO
04.2021 - 02.2022
- Managed table service by greeting and seating customers effectively.
Took orders and communicated them clearly to kitchen personnel.
Delivered food promptly to enhance customer satisfaction.
Conducted regular side work and cleaning duties to ensure a tidy environment.
Rolled silverware efficiently for quick setup between services.
SERVER
TACO BOY SUMMERVILLE
06.2019 - 03.2021
- Interacted with customers, took orders, introduced menu, provided detailed information about food preparation, and maintained organized stock supplies to ensure smooth operations.
- Handled phone calls for reservations and 'To-Go' orders, assisted host in greeting and seating guests, and collaborated with team to enhance customer experience.
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately from customers.
- Maintained cleanliness and organization of dining areas and service stations.
MEDICAL INTERPRETER (SPANISH/ENGLISH)
SAILLANT LANGUAGE CONSULTING LLC
11.2018 - 06.2019
- Facilitated medical interpretation for Spanish-speaking patients, enhancing understanding of diagnoses and treatment plans.
- Mediated interactions between healthcare providers and patients, ensuring accurate exchange of critical health information.
- Intervened to address cultural barriers, improving communication and patient satisfaction during consultations.
SERVER
CRACKER BARRELL
12.2016 - 11.2018
- Interacted with customers, took orders, introduced menu items, explained food preparation details, and handled phone calls for 'to-go' orders to enhance customer experience.
- Maintained cleanliness of drinking stations, including soda dispensers, tea urns, and polished silverware, to ensure a welcoming environment for guests.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed tables efficiently, taking and processing orders accurately.
FRONT DESK ASSOCIATE
EUROPEAN LIFESTYLES SUITES
12.2014 - 03.2016
- Upscale lofts and suites hotel front desk associate.
- Booked reservations, created daily reports, coordinated taxi payments, generated invoices, and managed deposits.
- Managed deposits in compliance with hotel policies, ensuring accuracy and accountability.
- Reported maintenance issues and coordinated with maintenance personnel for timely resolution.
- Executed maintenance reporting and coordinated with maintenance staff.
- Retrieved and returned laundry, maintaining proper inventory levels.
LIVE CUSTOMER SUPPORT - Chat Department & Web Assist Line
WEST CONTACT SERVICES MEXICO (Avis & Budget Car Rentals)
01.2013 - 12.2014
- Delivered customer support for reservations via chat and phone, ensuring timely assistance.
- Guided potential customers through Avis and Budget website, enhancing user experience.
- Assisted customers in account creation and password resets to enhance accessibility.
- Streamlined reservation processes by providing competitive rates and clear policy information.
- Delivered accurate information regarding rental policies within and outside U.S. regions.
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KY08.2024
High School Diploma -
UNIVA
Guadalajara, Jalisco, Mexico07.2010
Skills
- Case management
- Housing assessment
- Crisis intervention
- Needs assessment
- Resource coordination
- Service planning
- Individualized service planning
- Community outreach
- Client intake management
- Client follow-up
- Care coordination
- Substance abuse counseling
- Trauma-informed care
- Suicide risk assessment
- Evidence-based practice
- Multicultural sensitivity
- Maintaining confidentiality
- Data documentation
- Data analysis
- Program evaluation
- Partnership development
- Stakeholder engagement
- Motivational interviewing
- Conflict De-escalation
- Problem-solving abilities
- Multitasking capacity
- Bilingual communication (English and Spanish)
- CPR/AED
- Abuse and neglect investigation
- Medical social work
- Inventory management
- International logistics
- Account managing
- Contract preparation
- Service enhancement
- Funding proposals
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Target Case Manager
Timeline
HOUSING CASE MANAGER
HOUSE OF RUTH
01.2026 - Current
TARGETED CASE MANAGER SUD
SHELBYVILLE CTC COMPREHENSIVE TREATMENT CENTER
02.2025 - 01.2026
CASE MANAGEMENT
KVC
09.2024 - 11.2025
CONSUMER DELIVERY ACCOUNT/ EVENT ATTENDANT
BROWN FORMAN
02.2023 - 03.2024
MANAGER TRAINEE ASSOCIATE
ENTERPRISE (ALAMO, NATIONAL) RENT A CAR
02.2022 - 02.2023
Server/Restaurant Hostess
ITALIAN BISTRO
04.2021 - 02.2022
SERVER
TACO BOY SUMMERVILLE
06.2019 - 03.2021
MEDICAL INTERPRETER (SPANISH/ENGLISH)
SAILLANT LANGUAGE CONSULTING LLC
11.2018 - 06.2019
SERVER
CRACKER BARRELL
12.2016 - 11.2018
FRONT DESK ASSOCIATE
EUROPEAN LIFESTYLES SUITES
12.2014 - 03.2016
LIVE CUSTOMER SUPPORT - Chat Department & Web Assist Line
WEST CONTACT SERVICES MEXICO (Avis & Budget Car Rentals)
01.2013 - 12.2014
Bachelor of Science - Psychology
University of Louisville
High School Diploma -
UNIVA