Deanna Wilson
Detroit,MI
Summary
Public Health professional and housing case manager with experience in both clinical and community-based settings. Skilled in both hands-on client care and client advocacy, as well as crisis intervention. Strong background in patient care, documentation, and trauma-informed approaches when working with diverse and vulnerable populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Neighborhood Service Organization
Detroit, MI
03.2026 - Current
- Assisted clients in navigating housing resources and support services.
- Conducted intake assessments to identify client needs and eligibility for programs.
- Collaborated with community organizations to facilitate housing opportunities for clients.
- Applied trauma-informed care principles to support clients with complex life challenges
Patient Care Technician
Trinity Hospital
Livonia, MI
04.2023 - 02.2026
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily activities, ensuring comfort and safety throughout care processes.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Patient Service Assistant
Beaumont Hospital
Dearborn, MI
11.2021 - 05.2022
- Addressed patient inquiries and concerns promptly, improving overall satisfaction levels.
- Increased patient understanding of treatment plans with clear explanations and guidance on next steps.
- Streamlined communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
Education
Associate of Science - Public Health
Oakland Community College
Bloomfield Hills, MISkills
- Client advocacy
- Supportive counseling
- Housing stability & Resource Navigation
- Trauma-informed care (certified)
- patient & client advocacy
- active listening skills
- Time management
- HIPPA Compliance
- Patient monitoring and support
- Infection control & safety practices
Certification
- BLS certification
- Trauma-informed care
Timeline
Housing Case Manager
Neighborhood Service Organization
03.2026 - Current
Patient Care Technician
Trinity Hospital
04.2023 - 02.2026
Patient Service Assistant
Beaumont Hospital
11.2021 - 05.2022
Associate of Science - Public Health
Oakland Community College