Terri Grace
Sacramento,United States
Summary
Skilled Case Manager experienced in coordinating care for level 1-4 individuals. A Proactive and resourceful professional that makes appropriate decisions for high-quality and cost-effective care. I am compassionate and accustomed to treating diverse patient needs while managing dynamic conditions. I offer excellent clinical knowledge and judgment combined with strong documentation, and problem-solving abilities. I am well-versed in the community and managing emergent cases with poise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Lutheran Social Services Of Northern California
Sacramento, CA
04.2024 - Current
- Conducted intakes with foster youth working directly with the SHRA FYI voucher program. Referring clients to transitional/ permanant housing. Working closely with programs such as; Adolfo and the Step Up program.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Maintained accurate records of client interactions utilizing a computerized HMIS database system.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Coordinated move-in activities for new tenants including furniture donations, apartment cleaning, installation of safety equipment.
Case Manager
Bay Area Community Services
Sacramento, CA
03.2023 - 04.2024
- Maintained accurate case records and documentation according to agency guidelines.
- SOAR certified. Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Educated clients about mental health conditions, medications and self-care techniques.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Attended court hearings as a representative of the organization when needed.
- Collaborated with other service providers to ensure continuity of care for clients.
- Provided crisis intervention support for clients in emergency situations.
Case Manager
WellSpace Health
Sacramento, CA
11.2021 - 04.2023
- Provided case management services including intake, behavioral health assessment, crisis intervention, advocacy, referral and monitoring of families.
- Worked with lawyers in the McGeorge students law group referring clients with severe mental illness to access SSI/ SSDI benefits. Knowledgeable with Molina Insurance, using Availity and Medi-cal websites to check active insurances or change to insurances such and notifying/documenting if the patients insurance coverage has switch to dual coverage.
- Working closely with clients who have been exposed to or have HIV/ AID linking to resources such as Pre-Exposure Prophylaxis medication and resources.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Monitored client progress through regular follow-up contacts.
- Maintained logs and electronic client records NEX GEN/ following department and agency policies for effective monitoring.
Education
Some College (No Degree) - Social Studies
Sacramento City College
Sacramento, CASkills
- Crisis Resolution
- Intakes
- SOAR Certified
- CPR Certified
- EHR systems; CCA/ NEXGEN/ AVATAR/HMIS
- Case Conferencing
- Referral Coordination
- Policy Knowledge
- Maintaining confidentiality
- Housing Coordination
- Analytical Skills
- Excellent Communication
- High-Risk Populations Identification
- Interpersonal Skills
- Reliability
- Discharge Planning
- Community Resource Referral
Certification
- SOAR Certified
- CPR Certified
References
References available upon request.
Timeline
Housing Case Manager
Lutheran Social Services Of Northern California
04.2024 - Current
Case Manager
Bay Area Community Services
03.2023 - 04.2024
Case Manager
WellSpace Health
11.2021 - 04.2023
Some College (No Degree) - Social Studies
Sacramento City College
- SOAR Certified
- CPR Certified
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