AUGUSTINE EJEMEYE
San Jacinto,CA
Summary
Employee of the month
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Housing Case Manager
Lutheran Social Services of Southern California
03.2024 - 04.2026
- Assessed client needs to develop tailored housing plans.
- Coordinated access to resources including financial assistance and support services.
- Monitored client progress and adjusted interventions as necessary.
- Collaborated with community organizations to enhance service delivery.
- Provided crisis intervention and conflict resolution for clients in distress.
- Facilitated workshops on tenant rights and responsibilities for diverse populations.
- Maintained accurate case files ensuring compliance with organizational standards.
- Trained new staff on best practices in housing case management techniques.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Assisted patients in accessing housing, financial assistance and other community resources.
Cal-Aim Community Support / ECM Program Manager
Illumination Foundation
Riverside, CA
11.2022 - 04.2024
- Managed program development and implementation for various community service initiatives.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Developed training materials and conducted workshops for staff on program protocols.
- Monitored project progress, ensuring alignment with organizational goals and timelines.
- Analyzed program outcomes, providing insights for continuous improvement strategies.
- Fostered partnerships with local agencies to expand resource availability and support services.
- Streamlined reporting processes, improving accuracy and timeliness of data submissions.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Shelter Program Manager
Grandma House of Hope
State College BLVD CA
01.2021 - 10.2022
- Led program development initiatives aligning with organizational goals and community needs.
- Managed cross-functional teams to execute strategic objectives and enhance service delivery.
- Oversaw budget planning and resource allocation for multiple projects, ensuring financial sustainability.
- Implemented process improvements that increased operational efficiency across various programs.
- Fostered partnerships with local organizations to expand outreach and support services.
- Conducted program evaluations to assess effectiveness and inform future strategies.
- Mentored junior staff, enhancing team capabilities and promoting professional growth.
- Coordinated stakeholder engagement efforts, strengthening relationships within the community network.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Education
Master of Science - Masters of Social Work
Alliant International University
San Diego, CA05.2026
Bachelor of Arts -
University of Benin
Benin City NG10.2015
Skills
- Client advocacy
- Multicultural sensitivity
- Supportive counseling
- Trade policy
- Housing assessment
- Substance abuse counseling
- Mental health assessment
- Community resource navigation
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Clinical documentation
- Documentation and recordkeeping
- Team building
- Task prioritization
- Coaching and development
- Work Planning and Prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Networking with staff
- Professionalism
- Motivational interviewing
- Crisis intervention
- Training and teaching
- Time management abilities
- Client needs assessment
- Paperwork organization
- Crisis resolution
- Cultural Competency
- Case management
- Community resource referral
Certification
Certificate of Completion, Microsoft Excel 2016-level 1&2 Hamilton Adult Education Center 06/2018-12/2018
Timeline
Lead Housing Case Manager
Lutheran Social Services of Southern California
03.2024 - 04.2026
Cal-Aim Community Support / ECM Program Manager
Illumination Foundation
11.2022 - 04.2024
Shelter Program Manager
Grandma House of Hope
01.2021 - 10.2022
Master of Science - Masters of Social Work
Alliant International University
Bachelor of Arts -
University of Benin