Olivia Costarella
Mountlake Terrace
Summary
Housing case manager skilled in client engagement, effective communication, and team leadership. Developed personalized housing plans and coordinated services to support clients in achieving stable housing.
Overview
4
4
years of professional experience
Work History
Lead Housing Case Manager
Catholic Community Services
Seattle
09.2024 - Current
- Conducted intake assessments to evaluate client housing needs and eligibility.
- Developed individualized housing plans in collaboration with clients and community resources.
- Advocated for clients with landlords and service providers to secure housing options.
- Collaborated with partner organizations to coordinate services for clients experiencing homelessness or at risk of becoming homeless.
- Provided leadership to Rapid Rehousing Case Management team
Case Manager
The Salvation Army
Seattle
05.2022 - 07.2024
- Coordinated client assessments to determine individual needs and service eligibility.
- Developed personalized care plans in collaboration with clients and community resources.
- Facilitated referrals to social services, housing, and healthcare providers as needed.
- Conducted regular follow-ups to ensure continuous support and resource availability.
Education
High School Diploma -
Northshore Networks
Bothell, WA06-2021
Skills
- client advocacy
- homelessness prevention
- client engagement
- Professional boundaries
- De-escalation
Timeline
Lead Housing Case Manager
Catholic Community Services
09.2024 - Current
Case Manager
The Salvation Army
05.2022 - 07.2024
High School Diploma -
Northshore Networks