Ashley Milton

• Served as a liaison between clients' families and community agencies providing services to them.
• Used motivational interviewing to educate, support and motivate change.
• Assisted clients in developing and achieving short-term and long-term goals.
• Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
• Ensured that all documentation is completed accurately according to state regulations.
• Participated in team meetings with other staff members to discuss case management issues.
• Provided advocacy for clients to ensure their needs are met through appropriate services.

• Manage a case load of 60 customers enrolled in workforce development program
• Identify individual employment and educational needs
• Create individual responsibility plans for all customers enrolled in the program.
• Provide and connect customers to needed resources

Organized job fairs, seminars, conferences, and other events related to workforce development initiatives.

• Assessed current trends in the labor market to identify areas of improvement for workforce development initiatives.
• Collaborated with senior management team to develop comprehensive recruitment strategies.
• Conducted evaluations of training courses to uncover areas in need of improvement.
• Recognized by management for providing exceptional customer service.

• Manage case load of 100 members
• Identify health, mental and educational needs
• Coordinate all care with PCP’s, Dental, and Therapy providers
• Prepare and participate in Medical Rounds with stakeholders.
• Served as a liaison between clients' families and community agencies providing services to them.
• Used motivational interviewing to educate, support and motivate change.
• Maintained records management system to process personnel information and produce reports.
• Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
• Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.

• Process and certify all weatherization applications
• Create Approved Invoice Documents
• Develop monthly and quarterly production reports
• Investigate and Monitor agency compliance budget
• Generate Department of Energy Grant contracts for Agencies.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Maintained updated knowledge through continuing education and advanced training.

• Responsible for managing case load of 30-40 clients
• Conduct investigation for all non-compliant clients.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

• Sole customer service representative for Ecommerce Company
• Managed 15 retail website email accounts and covered in-office phones
• Assisted customers with processing orders and returns including packaging, detailing, and tracking of orders
• Assisted with photo shoots and editorial content creation
• Processed all investigations for lost/stolen packages.

• Monitored middle school girls during residential transitions
• Assisted other Residential Counselors with their residents, as needed
• Mediated conflicts; counseled adolescents
• Encouraged growth through daily feedback.

• Observed four classrooms in urban grade school (grades K-1)
• Identified children with learning, behavioral and other disabilities (autism, ADHD/ADD, bipolar)
• Created position and activities and exercises to integrate disruptive students into classroom
• Consulted with teachers and social worker; conduct study (Fall 2009) and present results.

• Conducted intakes for client eviction prevention; handled agitated clients
• Organized files, gained insight to programs and services for clients
• Educated clients regarding eviction prevention according to county government guidelines.

• Taught approximately 10 5-7 year olds to read in summer school setting
• Improvised and implemented predetermined curriculum
• Utilized various forms of media to assist in learning.