Eric Crutcher
Detroit
Summary
Dedicated Housing Case Manager with expertise in multicultural sensitivity and trauma-informed care. Proven ability to develop personalized housing plans and connect clients with essential services for sustained success.
Overview
12
12
years of professional experience
Work History
Housing Case Manager
Neighborhood Service Organization
Detroit, MI
03.2025 - Current
- Developed personalized housing plans to facilitate client success and stability.
- Monitored client progress and adjusted plans based on individual circumstances.
- Coordinated with community resources to connect clients with essential services.
Case Manager
CNS Healthcare
Detroit, MI
12.2024 - 03.2025
- Conducted regular follow-ups with clients to monitor progress and adjust care plans as necessary.
- Educated clients about available resources and services to promote self-advocacy and independence.
- Case management assesses clients for all psychosocial needs, referrals, and physical needs, crisis plans, IPOS, substance abuse, reviews, clinical services, pre-planning, coordinating with other in-house services for the wellbeing of persons served.
Case Manager
Catholic Charities-D
Detroit, MI
01.2021 - 12.2024
- Led multidisciplinary meetings to discuss client progress, ensuring holistic approaches to care management.
- Advocated for clients' rights and access to necessary services, enhancing their quality of life and community integration.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Case Manager
Catholic Charities-Detroit
Detroit, MI
01.2021 - 12.2023
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
SSVF CASE MANAGER
Volunteers of America-Detroit
Detroit, MI
02.2016 - 09.2020
- Led workshops on life skills training, empowering clients to achieve sustainable independence and self-sufficiency.
- Analyzed program data to identify trends, driving strategic improvements in service delivery methodologies.
- Developed a strong rapport with clients, establishing trust and open communication throughout the case management process.
Director of Permanent Housing
Detroit East Health Services
Detroit, MI
10.2014 - 11.2016
- Developed and implemented organizational policies to improve compliance with healthcare regulations.
- Led strategic initiatives to enhance patient care delivery and operational efficiency.
- Fostered partnerships with community organizations to expand health service outreach programs.
- Analyzed data trends to drive decision-making in program development and resource management.
Education
Bachelor of Science - B.S. in Criminal Justice
Wayne State University
Detroit, MI05-1996
Associate of Arts - Business Administration
Jackson Community College - J
Jackson, MI04-1984
Skills
- Multicultural sensitivity
- Housing assessment
- Behavioral support
- Community resource navigation
- Substance abuse counseling
- Trauma-informed care
- Problem-solving
- Teamwork and collaboration
- Mental health assessments
- Recovery planning
- Learning disability support
- Mental health counseling
- Treatment Planning
Timeline
Housing Case Manager
Neighborhood Service Organization
03.2025 - Current
Case Manager
CNS Healthcare
12.2024 - 03.2025
Case Manager
Catholic Charities-D
01.2021 - 12.2024
Case Manager
Catholic Charities-Detroit
01.2021 - 12.2023
SSVF CASE MANAGER
Volunteers of America-Detroit
02.2016 - 09.2020
Director of Permanent Housing
Detroit East Health Services
10.2014 - 11.2016
Bachelor of Science - B.S. in Criminal Justice
Wayne State University
Associate of Arts - Business Administration
Jackson Community College - J