Alexandra Davis
Bryan,TX
Summary
Detail-oriented and efficient professional with a solid background in data management, customer service, and administrative support. Proven track record of effectively handling confidential information, and prioritizing tasks. Adept at working independently with excellent time management skills. Seeking to leverage expertise in a dynamic new role.
Overview
14
14
years of professional experience
Work History
Housing Case Manager
Brazos Valley Council Of Governments
07.2024 - Current
- Gained proficiency in using various housing program systems to effectively manage client cases and track housing applications.
- Developed a strong understanding of housing processes, including eligibility determination and income verification.
- Managed and processed rent increases within compliance standards and communicating effectively and on a timely manner to tenants.
- Assisted clients with understanding their housing options and navigating the complexities of the housing program.
MEDICARE BENEFITS ADVISOR
Allstate
06.2022 - 02.2024
- Completed yearly training and education in Medicare benefits and services
- Provided world-class service to Medicare Beneficiaries finding solutions to their health and financial needs
- Handled a book of clients for servicing and ongoing evaluation of needs
- Was responsible for working multiple incoming call queues with excellent time management.
CONSUMER SUCCESS REPRESENTATIVE
Realtor.com
10.2019 - 03.2022
- Answered over 200 customer inquiries per day via telephone, and text
- Actively listened to consumers, handled concerns quickly in order to set them up for success in the home buying process
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Maintained energy and enthusiasm in fast-paced, competitive environment
- Worked together as a team and offered support with my fellow colleagues at all times.
CUSTOMER SERVICE REPRESENTATIVE
All Web Leads Inc
10.2018 - 09.2019
- Administered inbound/outbound phone support to a large client base
- Managed an average of 70 phone calls per day, resulting in responses to client inquires, instructing customers on product launches and directing calls to appropriate sales departments to improve call flow
- Consistently performed with the top ten best transfer rates within the company
- Utilized superior multi-tasking and communication skills to simultaneously employ numerous resources to research and resolve customer requests in a timely manner.
ADMINISTRATIVE ASSISTANT
Brite Now Electric
06.2010 - 10.2018
- Coordinated and assigned daily schedules to serve each client promptly and thoroughly
- Organized appointments
- Maintained consistent and friendly contact with clients
- Prepared detailed reports for management.
Education
MASSAGE THERAPY -
Lauterstein-Conway Massage School
01.2017
DENTAL ASSISTING -
Center For Dental Professionals
01.2013
HIGH SCHOOL DIPLOMA -
Bastrop High School
01.2007
Skills
- Client Advocacy
- Multicultural Sensitivity
Timeline
Housing Case Manager
Brazos Valley Council Of Governments
07.2024 - Current
MEDICARE BENEFITS ADVISOR
Allstate
06.2022 - 02.2024
CONSUMER SUCCESS REPRESENTATIVE
Realtor.com
10.2019 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
All Web Leads Inc
10.2018 - 09.2019
ADMINISTRATIVE ASSISTANT
Brite Now Electric
06.2010 - 10.2018
DENTAL ASSISTING -
Center For Dental Professionals
HIGH SCHOOL DIPLOMA -
Bastrop High School
MASSAGE THERAPY -
Lauterstein-Conway Massage School
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