Destinee Jones
Monroe,LA
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
World Finance
01.2023 - Current
- Developed and implemented strategies for financial planning, investments, and retirement.
- Provided accurate information regarding fees, commissions, regulations., related to financial services.
- Processed transactions quickly and accurately in accordance with established procedures.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Assisted clients in understanding complex financial concepts and instruments.
Retail Customer Sales Associate
Everise
05.2020 - 12.2022
- Assessed customer needs to recommend appropriate products or services.
- Negotiated contracts with customers ensuring profitable deals for the company.
- Ensured compliance with all relevant regulations when selling products or services.
- Answered customer inquiries regarding product features, availability, and pricing.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Customer Service Representative
Kelly Connect
05.2018 - 09.2020
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Peach Tree Dental
01-2022
High School Diploma -
Ouachita Parish High School
Monroe, LA05-2018
Skills
- Record maintenance
- Policy Adherence
- Strong interpersonal skills
- Follow-up skills
- Claims Processing
- Medical terminology knowledge
- Appointment Scheduling
- Stress Tolerance
Timeline
Financial Services Representative
World Finance
01.2023 - Current
Retail Customer Sales Associate
Everise
05.2020 - 12.2022
Customer Service Representative
Kelly Connect
05.2018 - 09.2020
Peach Tree Dental
High School Diploma -
Ouachita Parish High School