Destinee Lavalais
Communication Professional
Humble,TX
Summary
Communications professional with robust experience in managing internal and external communications. Skilled in crafting compelling messages, media relations, and digital content creation. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments and meeting changing needs.
Overview
6
6
years of professional experience
Work History
Healthcare Marketer
Life Savers ER
11.2024 - Current
- Elevated facility performance from last place to top-performing tier within the first three quarters, sustaining momentum through targeted outreach and partnership development.
- Generated high-value company referrals, achieving top bonus performance twice through strategic relationship building.
- Repaired and strengthened a previously strained partner relationship within the first quarter, restoring collaboration and referral activity.
- Increased community event participation through improved promotion, coordination, and local engagement strategies.
- Became a trusted cross-department resource for physicians, care teams, and marketing leadership, improving communication and operational alignment.
Flight Attendant
Mesa Airlines
03.2023 - 11.2024
- Delivered professional, high-level customer service while resolving conflicts and enforcing policies in a fast-paced, regulated environment.
- Maintained safety, service, and compliance standards while managing large passenger groups in high-pressure travel environments.
- Supported team coordination and problem-solving during operational disruptions.
Customer Service Associate
Macy’s
10.2022 - 03.2023
- Supported store operations during high-volume retail seasons, assisting customers with purchases, billing issues, and product inquiries.
- Maintained efficient checkout and transaction accuracy while handling large customer volumes during peak sales periods.
- Assisted team members by picking up additional shifts and helping organize workflow between shifts to maintain service consistency.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Public Relations Specialist
UZ Marketing
01.2021 - 08.2022
- Promoted quickly into the marketing and public relations team after demonstrating strong client communication and brand representation.
- Served as the public-facing representative for product campaigns, interviewing small business owners and local public officials to highlight community impact and product use.
- Managed and nurtured the company’s affiliate partner program, strengthening relationships and expanding promotional reach.
- Supported operations and quality control during seasonal surges, freezes, and high-volume campaign periods to ensure consistent brand standards.
- Spearheaded community relations initiatives that demonstrated corporate social responsibility while elevating brand awareness among local audiences.
- Developed compelling press materials including press releases, fact sheets, and media advisories to generate coverage for client initiatives.
Campus Ambassador
Fuse Marketing
06.2020 - 11.2020
- Helped launch a new campus marketing program, driving student engagement through strategic events and peer outreach.
- Coordinated event logistics, including vendors, materials, and promotional timelines to ensure successful activations.
- Served as the on-campus representative for national brands while maintaining campaign compliance and professionalism.
- Collaborated with student and faculty teams to develop strategies for student outreach.
- Facilitated student group discussions to stimulate insights and gather resources to help facilitate program success.
- Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
Education
Bachelor of Arts - Mass Communication, Spanish Minor
Wiley University
Marshall, TXSkills
- Account Management
- Budgeting & Financial Reporting
- Client Relations
- Compliance & Regulatory Adherence
- Lead conversion
- Data analytics
- Reputation management
- Influencer engagement
- Public Relations
- Event planning
Accomplishments
- Supervised team of five staff members to coordinate community events.
- Documented and resolved shipping discourse which led to a reduction in expenses and negative reviews.
- Achieved quarterly referral increase by completing marketing requirements with accuracy and efficiency.
- Updated and maintained company database to reflect current and accurate client records for more than three accounts.
- Created PowerPoint and in person presentations that were successfully used for business development for consumer program.
Timeline
Healthcare Marketer
Life Savers ER
11.2024 - Current
Flight Attendant
Mesa Airlines
03.2023 - 11.2024
Customer Service Associate
Macy’s
10.2022 - 03.2023
Public Relations Specialist
UZ Marketing
01.2021 - 08.2022
Campus Ambassador
Fuse Marketing
06.2020 - 11.2020
Bachelor of Arts - Mass Communication, Spanish Minor
Wiley University