Destinee Moore
Montgomery,AL
Summary
Detail-oriented team player with strong organizational skills seeking a position to utilize 7+ years of customer service, team building, and supervising/inspiring to become a key pillar of the Human Resources department . Ability to handle multiple projects simultaneously with a high degree of accuracy and time management.
Overview
9
9
years of professional experience
Work History
Visual Merchandiser Key Holder
H&M Fashion US
01.2019 - Current
- Evaluates & develops the visual and commercial skills of the store team.
- Supports store to achieve excellent customer service.
- Organizes, provides and carries out visual training for all colleagues to support garment presentation in line with Commercial Handbook.
- Together with the Store management team ensure that all legal requirements and H&M policies are fulfilled.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across stores.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance overall atmosphere and support promotional objectives.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
Apparel Team Lead
Academy Sports and Outdoors
06.2015 - 01.2019
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Opened and closed store under specific direction of store manager.
- Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
- Assisted in the hiring process for new team members by conducting interviews and evaluating candidate qualifications.
- Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
- Developed strong relationships with vendors, negotiating competitive pricing and securing timely deliveries of new products.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL01.2013
Skills
- Communication
- Leadership
- Microsoft 365
- Customer Service
- Product Knowledge
- Sales expertise
- Merchandising plan creation
- Problem-Solving
- Relationship Building
- Team Collaboration
- Staff Training
- Critical Thinking
- Time Management
- Attention to Detail
- Multitasking
- Decision-Making
Timeline
Visual Merchandiser Key Holder
H&M Fashion US
01.2019 - Current
Apparel Team Lead
Academy Sports and Outdoors
06.2015 - 01.2019
High School Diploma -
Jefferson Davis High School
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