Destinee Shepherd
Grand Prairie,TX
Summary
Reliable service professional with experience in healthcare support, customer care, security, and recordkeeping. Known for handling sensitive interactions with sound judgment, maintaining accurate documentation, and following site and compliance procedures while helping customers, visitors, and patients in fast-paced environments.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Security Officer
GardaWorld
Dallas, TX
05.2026 - Current
- Monitor assigned areas, follow site procedures, and communicate information clearly and professionally.
- Delivered professional service and assistance to employees, visitors, and site personnel, enhancing security and creating a welcoming environment.
- Respond to questions, concerns, and situations with sound judgment while maintaining attention to detail and company standards.
- Executed required documentation and maintained accurate records, ensuring compliance with established procedures.
Customer Service Representative
Chewy
Grand Prairie, TX
12.2024 - 06.2026
- Resolved customer issues efficiently, ensuring positive experiences and fostering customer loyalty.
- Assisted 50+ customers per shift through phone, email, and chat by responding to inbound questions and concerns.
- Provided personalized support and product recommendations based on customer needs.
- Utilized internal knowledge bases to deliver accurate information and solutions, enhancing customer satisfaction.
- Assisted Chewy pet parents with orders, returns, and refund requests.
- Collaborated with team members to meet service and performance goals in a fast-paced remote environment.
- Investigated and addressed shipping delays by analyzing order details and tracking information. using Chewy account notes and tracking details.
- Documented service cases and escalated complex issues to appropriate internal teams for resolution.
Customer Service Representative
Concentrix / UHC
Grand Prairie, TX
08.2024 - 01.2025
- Managed a high volume of incoming calls and emails while consistently meeting or exceeding response-time andcustomer-satisfaction expectations.
- Collaborated with sales, billing, and technical support teams to resolve complex customer inquiries effectively.
- Provided step-by-step guidance to customers navigating online platforms and software applications.
- Engaged in training and webinars to enhance product knowledge and improve customer communication skills.
Warehouse fulfillment
Mouser Electronics
Mansfield, TX
09.2023 - 07.2024
- Led fulfillment center picking, packing, and shipping workflows.
- Coordinated multiple fulfillment functions while ensuring accuracy and adherence to customer order requirements.
- Processed customer orders by pulling parts and verifying part numbers, quantities, and lot codes to ensure accuracy and fulfillment standards.
- Entered and updated order and inventory data using handheld devices and computer systems to maintain real-time inventory accuracy.
- Maintained organized, properly stocked inventory locations while following established fulfillment procedures.
Housekeeper
Aramark / Baylor Scott & White
Waxahachie, TX
07.2021 - 10.2023
- Sanitized high-touch surfaces and patient-care areas according to established procedures, enhancing hygiene standards.
- Maintained meticulous attention to detail in routine cleaning and disinfection tasks across assigned areas, contributing to overall facility cleanliness.
- Provided cleaning and environmental services throughout healthcare facilities while supporting a safe and professional environment for patients, visitors, and staff.
Order Picker
Walgreens Warehouse
Midlothian, Texas
05.2021 - 06.2021
- • Selected and prepared merchandise for shipment, ensuring accuracy and timeliness for customer orders. • Operated pallet jacks and RF scanners, adhering to warehouse safety and inventory procedures to maintain operational integrity. • Managed inventory counts and processed packages, ensuring proper handling of items weighing 30 to 50 pounds.
- • Selected and prepared merchandise for shipment, ensuring accuracy and timeliness for customer orders.• Operated pallet jacks and RF scanners, adhering to warehouse safety and inventory procedures to maintain operational integrity.• Managed inventory counts and processed packages, ensuring proper handling of items weighing 30 to 50 pounds.
- Verified item codes and quantities before sending orders to packing
- Retrieved stock from storage locations across Walgreens distribution aisles
Nutrition Service Attendant
Ut Southwestern Medical Center
Dallas, TX
03.2020 - 05.2021
- Prepared meals according to nutrition service guidelines and safety procedures.
- Assisted in meal preparation and delivery to patients, adhering to strict food safety protocols for quality assurance.
- Trained new employees on food safety protocols to ensure compliance in food handling and meal preparation.
- Cleaned and sanitized kitchen equipment, trays, and workstations to maintain health standards.
- Cleaned and sanitized all kitchen equipment and surfaces, according to health standards.
- Stocked food, supplies, and utensils for daily meal service.
- Ensured proper portion sizes were met when preparing and serving meals.
Sales Associate / AP Host /Customer Service Cashier
Walmart
Dallas, TX
10.2015 - 06.2019
- Processed customer transactions at checkout, ensuring accuracy in payment and a smooth checkout experience. at Walmart checkout using POS systems and payment methods.
- Welcomed customers to Walmart, delivering friendly service and efficiently processing purchases at checkout lanes.
- Assisted Walmart shoppers in locating products and answering questions to enhance purchase decisions.
- Stocked Walmart shelves with merchandise and maintained organized aisle displays.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Monitored surveillance cameras and sales floor activity for suspicious behavior.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Clearwater, FL01-2027
Highschool Diploma -
Cedar Hill Highschool
Cedar Hill, TX01-2015
Skills
- Security Operations
- Access Control
- Surveillance Techniques
- Emergency Response
- Emergency Preparedness
- Security Services
- Safety Procedures
- Safety Planning
- Safety Regulations
- Risk Assessment
- Risk Analysis
- Preventive Measures
- Loss Prevention
- Facility Security
- Observation Skills
- Community Safety
- Customer service
- Service Coordination
- Team collaboration
- Team Dynamics
- Program Management
- Microsoft Excel
- Data Protection
- Verbal Communication
- Cultural Awareness
- Cultural Competence
- Professional Integrity
- Statement Taking
- Emergency Protocols
- Safety Awareness
- Self-Care
- Safety Regulations
Certification
Texas Department of Public Safety – Austin, TX, Level II Security Officer License, Licensed to provide security services while following safety procedures, monitoring assigned areas, communicating professionally, responding appropriately to concerns, and maintaining accurate documentation.
Languages
English
Native/ Bilingual
Accomplishments
- Honor Roll
Timeline
Security Officer
GardaWorld
05.2026 - Current
Customer Service Representative
Chewy
12.2024 - 06.2026
Customer Service Representative
Concentrix / UHC
08.2024 - 01.2025
Warehouse fulfillment
Mouser Electronics
09.2023 - 07.2024
Housekeeper
Aramark / Baylor Scott & White
07.2021 - 10.2023
Order Picker
Walgreens Warehouse
05.2021 - 06.2021
Nutrition Service Attendant
Ut Southwestern Medical Center
03.2020 - 05.2021
Sales Associate / AP Host /Customer Service Cashier
Walmart
10.2015 - 06.2019
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Highschool Diploma -
Cedar Hill Highschool