Destinee Smallman
Thousand Palms,CA
Summary
Dynamic professional specializing in crisis intervention and customer relationship management, with a proven track record at Crisis Text Hotline and other esteemed organizations. Demonstrates expertise in psychological counseling and effective communication, leading to notable improvements in client satisfaction and retention. Skilled in assessing customer needs and delivering tailored solutions, utilizing a blend of hard and soft skills for measurable impact. Aiming to leverage these competencies towards enhancing organizational support systems.
Overview
10
10
years of professional experience
Work History
Crisis Counselor
Crisis Text Hotline
01.2022 - Current
- I am a crisis counselor and support individuals during vulnerable moments
Cashier
Jcpennys
Palm Desert, CA
08.2016 - 12.2021
- Recommended, selected and located merchandise based on customer desires.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Distributor
It Works! Global
Thousand Palms, CA
02.2017 - 11.2019
- Cold-called prospective customers to provide details on company services or products.
- Provided customers with a unique weight-loss and skincare regimen.
Outside Sales Representative
Farm Fresh To You
Moreno Valley, CA
09.2015 - 07.2016
- Connected customers to a delivery service to receive food at their front door.
- Obtained sales leads through networking groups, referral partners, and face-to-face sessions at events.
- Educated customers on product features and technical details to highlight benefits.
- Created customized presentations for prospective clients based on their needs.
- Identified customer needs by asking questions and advising on best solutions.
Entrepreneur
- I have written eBooks to influence resilience, digital planners, digital workbooks, and dating checklists to empower women to be intentional when looking for romantic love.
- I have analyzed customer needs and preferences through social media research, identifying key trends and insights to inform content and product development.
Education
Bachelor of Arts - Psychology, Healthcare Administration
PARK UNIVERSITY
03.2025
Bachelor of Arts - Psychology
CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO
San Bernardino01.2024
Associate of Arts - Psychology
COLLEGE OF THE DESERT
01.2022
High School Diploma -
Cathedral City High School
Cathedral City01.2014
Skills
- Crisis intervention
- Mental health assessment
- Psychological counseling
- Customer relationship management
- Conflict resolution
- Effective communication
- Active listening
- Customer service
- Empathy building
- Communication skills
- Product knowledge
- Analytical and critical thinking
- Interpersonal communication
- Friendly, positive attitude
- Social perceptiveness
Volunteer Experience
Crisis Text Hotline, Crisis Counselor, 01/01/22, Present, I am a crisis counselor and support individuals during vulnerable moments.
References
Available upon request.
Entrepreneurial Experience - Description
I have written eBooks to influence resilience, digital planners, digital workbooks and dating checklists to empower women to be intentional when looking for romantic love.
Creative Projects - Description
I create digital content targeted towards women who could use empowering words and influence to foster a better love with self.
Languages
English
Full Professional
Timeline
Crisis Counselor
Crisis Text Hotline
01.2022 - Current
Distributor
It Works! Global
02.2017 - 11.2019
Cashier
Jcpennys
08.2016 - 12.2021
Outside Sales Representative
Farm Fresh To You
09.2015 - 07.2016
Entrepreneur
Bachelor of Arts - Psychology, Healthcare Administration
PARK UNIVERSITY
Bachelor of Arts - Psychology
CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO
Associate of Arts - Psychology
COLLEGE OF THE DESERT
High School Diploma -
Cathedral City High School
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