Destinee Spotwood
Irving,TX
Summary
A hard worker who is ready to take more steps to become even better, and is ready to learn and excel at new ideas.
Overview
4
4
years of professional experience
Work History
Guest advocate
Target
Irving, TX, USA
11.2020 - Current
- Successfully handled guest issues or concerns
- Able to de-escalate and solve problems
- Able to explain why things are done a certain way for both parties so that everyone is aware and feels heard and understood
- Quickly learned communication skills and techniques to grow relationships with teammates as well as guest everyday
- Provided leadership and training for new and current team members
- Accurately handled phone calls with proper communication
- Provide a safe space for my teammates and guest
- In charge of handling the process of preparing the money for the store from the day prior and for the following day
- Certified on heavy machinery that requires precision and safety procedures
- Often acknowledged by promotions and further development within the team
- Creating an organized system throughout the team that allows for accuracy and consistency for metrics
- Often referred the as the captain for the drive up team for being able to create solutions for issues before they begin
- Am always willing to help and assist as I can for the TLs, ETLs and colleagues
- Often keep track of breaks to ensure accuracy throughout the day
- Have grown relationships throughout the years that have allowed for a significant amount of respect from the team
Education
High school Diploma -
Irving High School
Irving05.2020
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Issue resolution
Activities
- I enjoy spending time with family and friends while also enjoying some alone time to listen to music and relax.
- I enjoy word puzzles and watching movies.
- I love to decorate and draw from time to time.
- I love to clean and keep things organized.
Timeline
Guest advocate
Target
11.2020 - Current
High school Diploma -
Irving High School