Destinee Talamante
Santa,NM
Summary
Proven Barista and Spa Attendant with a track record of enhancing customer satisfaction through exceptional service and maintaining high standards of cleanliness. Excelled in fast-paced environments at Starbucks and Ojo Santa Fe, showcasing adaptability and creativity. Skilled in operating essential equipment and providing outstanding customer service, contributing to positive experiences and fostering customer loyalty.
Overview
4
4
years of professional experience
Work History
Barista
Whole Food Market
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Spa Attendant
Ojo Santa Fe
02.2024 - 08.2024
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
Barista
Starbucks
10.2020 - 02.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma -
Capital High School
Santa Fe, NM05-2023
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
Timeline
Barista
Whole Food Market
08.2024 - Current
Spa Attendant
Ojo Santa Fe
02.2024 - 08.2024
Barista
Starbucks
10.2020 - 02.2024
High School Diploma -
Capital High School
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