DESTINEE TOWNSEND
Fort Myers
Summary
Customer-focused professional with over four years of hands-on experience in fast-paced, service-oriented roles including retail, childcare, and team coordination. Proven ability to communicate effectively, manage responsibilities with minimal supervision, and maintain a positive, solution-oriented attitude.
Overview
4
4
years of professional experience
Work History
Nanny
Self-Employed
09.2023 - Current
- Created engaging, age-appropriate learning and play activities
- Managed daily routines with strong time and task management
- Planned outings and events with attention to detail
- Resolved conflicts calmly and maintained trust under pressure
- Praised for professionalism and communication
Cashier & Front End Coordinator
Wegmans
11.2021 - 10.2023
- Promoted from cashier to front-end coordinator based on performance
- Recognized for consistently high customer satisfaction ratings
- Trained and supported new hires to improve team efficiency
- Helped streamline checkout flow during peak hours
- Resolved customer concerns quickly, enhancing loyalty and retention
- Maintained accurate cash handling
Hostess
Market Street Brewing Company
05.2021 - 09.2021
- Greeted and seated guests with professionalism and warmth
- Managed waitlists and reservations to optimize table turnover
- Coordinated with servers and kitchen staff to ensure smooth flow
- Handled guest concerns quickly to maintain satisfaction
- Maintained clean, organized front-of-house environment
- Provided excellent first impressions, enhancing brand experience
Education
HIGH SCHOOL -
CORNING PAINTED-POST HIGH SCHOOL
06-2022
Skills
- Excellent verbal and written communication
- Problem-solving and conflict resolution
- Time management and multitasking
- Adaptability in fast-paced environments
- Organization and task prioritization
- Strong work ethic and reliability
- Empathy and active listening
Timeline
Nanny
Self-Employed
09.2023 - Current
Cashier & Front End Coordinator
Wegmans
11.2021 - 10.2023
Hostess
Market Street Brewing Company
05.2021 - 09.2021
HIGH SCHOOL -
CORNING PAINTED-POST HIGH SCHOOL