Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destinee Villa

Odessa

Summary

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist OBGYN

Texas Tech Health Science Center
04.2025 - 09.2025
  • Managed appointment scheduling, ensuring efficient use of time and resources for medical staff and patients.
  • Responded to patient inquiries, providing accurate information regarding services and procedures.
  • Facilitated patient check-in and check-out processes to enhance overall office workflow.
  • Maintained confidential patient records, adhering to HIPAA regulations for data privacy and security.
  • Processed insurance verification and approvals, reducing delays in patient care.
  • Maintained a professional appearance of the front office area to foster a welcoming atmosphere.
  • Handled billing inquiries and payment processing, ensuring accuracy and efficiency.
  • Resolved patient complaints with empathy and professionalism, contributing to patient satisfaction.

Medical Assistant

Dr.Prasad
02.2022 - 07.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Education

High School Diploma -

Texas Alternative Home School
Midland, TX
08-2020

Skills

  • Customer service
  • Attention to detail
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Administrative skills
  • File organization

Timeline

Front Desk Receptionist OBGYN

Texas Tech Health Science Center
04.2025 - 09.2025

Medical Assistant

Dr.Prasad
02.2022 - 07.2024

High School Diploma -

Texas Alternative Home School