Destinee Wilson
Charlotte,NC
Summary
Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of Contact Center Agent. Talented leader, communicator, and conflict manager with good multitasking and organizational skills. Proficient in analytical problem-solving skills and top-notch skills in oral and written communication .
Overview
10
10
years of professional experience
Work History
Warehouse Inventory Clerk
Amazon
10.2020 - 04.2024
- Performed data entry and completed proper paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Call Center Support Specialist
Focus Services Inc.
08.2017 - 10.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Shift Manager in Training
McDonald's Restaurant
06.2014 - 08.2017
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Criminal Justice
Strayer University
Charlotte, United States06.2027
High School Diploma -
Adult Education Continuing Program
New Haven, United States06.2017
Skills
- Paperwork Processing
- Administrative Support
- Complaint resolution
- Data Collection
- Critical Thinking
- Reading Comprehension
- Live chat support
- Quality Control
- Active Listening
- Technical Support
- Information Security
Timeline
Warehouse Inventory Clerk
Amazon
10.2020 - 04.2024
Call Center Support Specialist
Focus Services Inc.
08.2017 - 10.2020
Shift Manager in Training
McDonald's Restaurant
06.2014 - 08.2017
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
Adult Education Continuing Program