Destinee Wilson

• Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
• Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
• Enhanced client progress by implementing individualized behavior intervention plans.
• Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
• Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
• Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
• Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
• Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.

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• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Stored security alarm codes and keys and made routine code changes.
• Performed category maintenance by rotating products according to company product rotation policy.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
• Opened and closed store at proper times for reliable services.

• Managed multiple social media platforms, ensuring a consistent brand voice and message
• Organized, prioritized and managed multiple projects according to dedicated release schedule.
• Produced original, creative content for promotional advertisements and marketing materials.
• Managed competing deadlines with efficiency.
• Member of Google Black Creator Program 2021-2022

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs..
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Prioritized drink requests while managing interruptions.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Increased sales by 10%

• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Managed over 40 customers calls per day