Summary
Overview
Work History
Education
Skills
Accomplishments
Coursework
Timeline
Generic

Michael Contreras

Sylmar

Summary

Highly trained in various aspects of law enforcement, including criminal law, evidence, investigation, patrol and traffic procedures, administration of justice/community relations, and jail custody and operations. Deep understanding of the dynamics of the retail apparel industry and the latest technology and lighting services. Known for reliability and positive attitude. Skilled in problem-solving complex business questions through web analytics and multi-touch attribution to maintain strong customer relationships. Dedicated volunteer at Sylmar Juvenile Hall for over 5 years, and seasonal football and basketball coach. Completed Basic Police training at L.A Mission College. Compassionate Behavior Specialist experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Thrives in handling stressful situations and performing under pressure. Committed to providing high-quality service to clients with special needs.

Overview

13
13
years of professional experience

Work History

Behavior Technician

Covelo Group
03.2024 - 04.2025
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
  • Improved client communication skills through the use of evidence-based practices and techniques.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.

Deputy Sheriff Trainee

Los Angeles Sheriff Department
Whittier
04.2020 - 12.2023
  • Participated in law enforcement training program such as, criminal law, evidence, and investigation, patrol and traffic procedures, administration of justice/community relations and jail custody and operations.

Lamps Plus Professionals Account Manager/Sales Coordinator

Lamps Plus
Chatsworth
06.2016 - 04.2020
  • Operating as the lead point of contact for any and all matters specific to accounts
  • Building and maintaining strong, long-lasting customer relationships by selling the needed product for all current and future projects in order to complete and meet deadlines
  • Understood each client's specific questions and providing and solving each client unique end to end need
  • Utilize all relevant sales tools to drive profitable growth
  • Leverages on-line resources, tools, and peer knowledge to self-train
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit
  • Attend and participated in all required trainings and meetings
  • Understood and communicated the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas and develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

Mobile Sales Expert

Best Buy
Pacoima
11.2014 - 06.2016
  • Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs
  • Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase
  • Utilize all relevant sales tools to drive profitable growth
  • Leverages on-line resources, tools, and peer knowledge to self-train
  • Attends and participate in all required trainings and meetings
  • Understands and executes store shrink plan.

Bather, Cashier, Stocker, Pet Care Specialist

PetSmart
Stevenson Ranch
03.2013 - 11.2014
  • Identified and reported signs of illness in dogs during bathing and grooming
  • Fed and watered animals each day
  • Developed humane training solutions to address animal behavior problems
  • Cared for animal with special medical needs, including diabetes
  • Trimmed and styled animal coats according to owner instructions and breed standards
  • Developed long-term relationships with clients and bonded with their animals through regular contact
  • Prioritized animal safety and comfort always.

Behavior Specialist

Probation Department
Sylmar
01.2013 - 01.2014
  • Improved student behavior by implementing individualized behavior support plans and strategies.
  • Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
  • Enhanced teacher-student relationships by providing guidance on effective communication and rapport-building techniques.
  • Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.

Sales Associate

Finish line
Valencia
05.2012 - 05.2013
  • Described use and operation of merchandise to customers
  • Exceeded targeted sales goals
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
  • Placed special merchandise orders for customers
  • Shared product knowledge with customers while making personal recommendations
  • Demonstrated that customers come first by serving them with a sense of urgency
  • Worked as a team member to provide the highest level of service to customers
  • Maintained friendly and professional customer interactions
  • Verified that all merchandising standards were maintained daily.

Behavior Technician Supervisor

BEST
Chatsworth, CA
11.2024 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.

Education

High School Diploma - General Education

Sylmar High School
Sylmar, CA

Graduated - Focus Major: Administration of Justice

Los Angeles Mission College
Sylmar, CA
01.2014

Skills

  • Excellent communication skills
  • Excellent analytical skills
  • Inventory control procedures
  • Outstanding interpersonal skills
  • CPR and First Aid certified
  • Computer proficient
  • Extremely organized
  • Strong verbal communication
  • Collaborative team member
  • Document Management
  • Collaborative team member
  • Issue resolution

Accomplishments

  • Honor roll with G.P.A of 3.7 at Sylmar high school
  • Certificate for basic police training at L.A mission college
  • Accomplished course study in Criminal Justice

Coursework

  • Coursework in Human Anatomy and Physiology
  • Coursework in Exercise Science and Nutrition Science
  • Coursework in Sociology and Psychology
  • Course work in Legal Studies
  • Coursework in Communications, Criminal Law and Public Administration
  • Coursework in Juvenile Justice and Deviance in Society
  • Law Enforcement and Justice Administration coursework
  • Effective Interview Techniques training

Timeline

Behavior Technician Supervisor

BEST
11.2024 - Current

Behavior Technician

Covelo Group
03.2024 - 04.2025

Deputy Sheriff Trainee

Los Angeles Sheriff Department
04.2020 - 12.2023

Lamps Plus Professionals Account Manager/Sales Coordinator

Lamps Plus
06.2016 - 04.2020

Mobile Sales Expert

Best Buy
11.2014 - 06.2016

Bather, Cashier, Stocker, Pet Care Specialist

PetSmart
03.2013 - 11.2014

Behavior Specialist

Probation Department
01.2013 - 01.2014

Sales Associate

Finish line
05.2012 - 05.2013

High School Diploma - General Education

Sylmar High School

Graduated - Focus Major: Administration of Justice

Los Angeles Mission College

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Michael Contreras