Destiney Boyd
Scoops Udder Place
Sioux City,IA
1
Language
14
years of professional experience
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Work History
Operations Manager
1 Year 2 Months- Supervised staff scheduling and training for optimal team performance.
- Coordinated inventory management to maintain product availability and freshness.
- Implemented customer service protocols to enhance guest satisfaction experience.
- Monitored equipment maintenance to ensure safety and operational effectiveness.
- Managed daily operations to ensure smooth service at ice cream shop.
- Budget management
General Manager
1 Year 1 Month- Oversaw daily operations of car wash facility and staff management.
- Implemented training programs for new employees on service standards.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Evaluated employee performance and provided constructive feedback regularly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
1 Year 8 Months- Oversaw daily operations of car wash facility and staff management.
- Implemented training programs for new employees on service standards.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Developed customer service protocols to enhance client satisfaction.
- Monitored compliance with health and safety regulations consistently.
General Manager
2 Years- Coordinated scheduling to optimize staff coverage during peak hours.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented training programs for new employees on service standards.
- Managed inventory of cleaning supplies and equipment for efficiency.
Direct Support Professional
2 Years 6 Months- Supported clients with daily living activities and personal care needs.
- Assisted in developing and implementing individualized care plans for clients.
- Monitored client behavior and provided feedback to treatment team members.
- Facilitated group activities to encourage social interaction among clients.
- Documented client progress and reported changes in behavior to supervisors.
General Manager
7 Years- Oversaw daily operations of car wash facility and staff management.
- Implemented training programs for new employees on service standards.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Monitored compliance with health and safety regulations consistently.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Education
Skills
Budget management
Inventory control
Operational efficiency
Scheduling optimization
Equipment maintenance
Health and safety compliance
Customer service
Process improvement
Staff management
Team training
Problem solving
Conflict resolution
Quality assurance and control
Client relationships
Business intelligence
QuickBooks
Languages
English
Professional
Affiliations
- Secretary for SUX Pride Board 2026- currently
- Fundraising chair for SUX Pride 2020-currently
Timeline
Operations Manager
Scoops Udder Place
08.2025 - CurrentRead More
General Manager
Silver Star Carwash
07.2024 - 08.2025Read More
General Manager
Pizza Hut
10.2022 - 06.2024Read More
General Manager
AT&T
09.2020 - 09.2022Read More
Direct Support Professional
Rosecrance Treatment Center
04.2019 - 10.2021Read More
General Manager
Taco Bell
08.2012 - 08.2019Read More
Le Mars High School
05.2015Read More