Destiney Brown
South Bend,IN
Summary
Knowledgeable individual, skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Proficient in Microsoft Office, Paylocity, Microsoft Teams, etc.
Overview
3
3
years of professional experience
Work History
ABA Trainer
Lighthouse Autism Center
South Bend, IN
06.2022 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Customer Service Advocate
JD Finishline
Indianapolis, IN
08.2021 - 05.2022
- Managed incoming calls from customers in a professional manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked closely with other departments to ensure quality customer service delivery.
- Mentored new employees on procedures and policies to maximize team performance.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
Center Grove High School
Greenwood, Indiana05-2022
BBA - Business Adminstration
Indiana University South Bend
South Bend, INSkills
- Project Leadership
- Analytical Thinking
- Adaptability and Flexibility
- Time Management
- Organizational Systems
- Customer Service
- Scheduling
Timeline
ABA Trainer
Lighthouse Autism Center
06.2022 - Current
Customer Service Advocate
JD Finishline
08.2021 - 05.2022
High School Diploma -
Center Grove High School
BBA - Business Adminstration
Indiana University South Bend