Destiney Cummings
Sylvania ,AL
Summary
Results-driven Accounts Payable/Receivable Clerk at Polymer Industries with expertise in financial analysis and customer service. Successfully streamlined invoice processing, reducing overdue invoices and enhancing cash flow. Detail-oriented and skilled in Quickbooks, I excel in prioritizing tasks and fostering strong vendor relationships to ensure timely payments and exceptional service.
Finance professional skilled in managing both accounts payable and receivable functions. Known for improving invoice processing efficiency and reducing errors. Demonstrates strong focus on team collaboration and consistently adapts to changing financial requirements.
Overview
5
5
years of professional experience
Work History
Accounts Payable/Accounts Receivable Clerk
Polymer Industries
Henagar
01.2023 - Current
- Ensured precise invoices and timely payments by maintaining updated customer records.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Reduced the number of overdue invoices for improved cash flow management.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Proficient in reconciling finance accounts.Proficient in payment processing and receiving.Proficient in General Ledger reconciliation and QuickbooksProficient in matching expenses and deposits.Organized filing and detailed organization.Experience in processing PayrollExperience in Garnishments deductions per court orders.Experience in 401k deductions and set up.10 key proficiencyProficient in prioritizing tasks and keeping a well laid out schedule to stay on track
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
Customer Service Representative
Dtpm
Fort Payne, AL
05.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor - Psychology
University of Alabama At Birmingham
Birmingham, ALAssociate Of Business Administration - Accounting
Gadsden State Community College
Gadsden, AL05.2021
Skills
- Financial analysis
- Accounts reconciliation
- Invoice processing
- Customer service
- Quickbooks proficiency
- 10 key proficiency
- Reconciling deposits and outgoing money
- Payroll processing
- 401 deductions and payment
- Garnishment payments
- Detail oriented
- Prioritizing tasks and keeping a calendar and detailed list of daily objectives
Timeline
Accounts Payable/Accounts Receivable Clerk
Polymer Industries
01.2023 - Current
Customer Service Representative
Dtpm
05.2020 - 11.2022
Bachelor - Psychology
University of Alabama At Birmingham
Associate Of Business Administration - Accounting
Gadsden State Community College