Destiney Hamilton
Chicago,IL
Summary
Motivated and detail-oriented graduate student pursuing a Master’s degree in Criminology, with a strong academic foundation in criminal justice, research methods, and social policy. Skilled in data analysis, critical thinking, and written communication. Passionate about criminal justice reform, public safety, and evidence-based policy development. Seeking to apply analytical and research skills in a professional setting to support community-focused solutions and justice system improvements.
Overview
7
7
years of professional experience
Work History
Automotive Service Advisor
Hendrick Automotive Group
01.2025 - Current
- Accurately identifies customer vehicle concerns, documented service needs, and communicated recommended maintenance and repair options.
- Provide acclear explanations of services, pricing, and timelines, building trust and promoting customer satisfaction.
- Managed appointment scheduling, warranty processing, and follow-up communication to drive repeat business.
- Maintained high CSI (Customer Satisfaction Index) scores and met dealership sales goals for parts and services.
Server
Swingers Golf
09.2023 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu details, service standards, and best practices.
- Monitored guest satisfaction and proactively addressed concerns or requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Legal Intern
Leao Group Law Firm
06.2023 - 10.2023
- Conducted legal research to support case analysis and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with regulations and firm standards.
- Assisted in client communication, maintaining confidentiality and professionalism in all interactions.
- Organized case files and maintained accurate documentation for ongoing legal matters.
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
Barista
Starbucks
09.2019 - 06.2023
- Prepared high-quality beverages following standardized recipes and procedures.
- Ensured exceptional customer service by engaging with customers and addressing their needs promptly.
- Maintained cleanliness and organization of workstations, equipment, and dining areas.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Operated point-of-sale systems accurately for order transactions and cash handling.
Cashier
Giant Food Stores
03.2018 - 02.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Master of Arts - Criminal Justice
Arizona State University
Tempe, AZBachelor of Science - Criminology & Criminal Justice
Arizona State University
Tempe, AZ05.2024
Criminology & Criminal Justice
Northern Virginia Community College
Alexandria, VA12.2021
Skills
- Strong work ethic
- Leadership
- Team building
- Customer Service
- Research
- Organizational
- Problem Solving
- Communication
- Creativity
Timeline
Automotive Service Advisor
Hendrick Automotive Group
01.2025 - Current
Server
Swingers Golf
09.2023 - 08.2024
Legal Intern
Leao Group Law Firm
06.2023 - 10.2023
Barista
Starbucks
09.2019 - 06.2023
Cashier
Giant Food Stores
03.2018 - 02.2020
Master of Arts - Criminal Justice
Arizona State University
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Criminology & Criminal Justice
Northern Virginia Community College
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