Destiney Mcdaniel
Dothan,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Transaction Processor
Sutherland
05.2023 - Current
- Conducted thorough audits of processed transactions, ensuring accuracy and compliance with regulations.
- Identified fraudulent transactions, protecting company assets and maintaining client trust.
- Established strong relationships with other departments involved in the transaction cycle, fostering effective communication and collaboration.
- Improved turnaround time for complex transactions by implementing more efficient tracking systems.
- Assisted in training new hires, sharing knowledge on best practices for efficient transaction processing.
Customer Service Chat Representative
TurboTax
01.2021 - 04.2023
- Adapted communication style according to individual customer preferences, creating tailored support experience.
- Handled high-volume chat interactions during peak hours while maintaining professional demeanor at all times.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Maintained detailed records of customer interactions for reference in future support scenarios.
Assistant Manager
Dairy Queen
04.2014 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Sales Associate
Claires
06.2012 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Northview
Dothan, AL05.2012
Skills
- Payment Processing
- Data Confidentiality
- Customer Service
- Problem-Solving
- Data Entry
- Customer Communication
- CRM Software
- Active Listening
- Call center experience
- Critical Thinking
Timeline
Transaction Processor
Sutherland
05.2023 - Current
Customer Service Chat Representative
TurboTax
01.2021 - 04.2023
Assistant Manager
Dairy Queen
04.2014 - 11.2022
Sales Associate
Claires
06.2012 - 04.2014
High School Diploma -
Northview