Destiney Montgomery
North Palm Beach,FL
Summary
Compliance Manager focused on minimizing company liability by keeping all records, processes, and training in full compliance with established standards and legal requirements. Quality-driven and hardworking with proven skills in spotting issues, developing resolutions, and implementing corrective actions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Schedule Administrator and Facilitator
Duke Energy Corp/Piedmont Natural Gas
Charlotte, NC
11.2017 - Current
- Develops strong working relationships with management and executive team through effective scheduling and communication skills
- Verifies system information for accuracy and integrity and fills in gaps by conducting research and reaching out to customers or internal personnel
- Monitors and re-optimizes workloads when operational environment changes
- Receives all incoming calls designated as emergencies, analyzes nature of emergency, and determines appropriate response
- Completes and maintains accurate records and reports to comply with Company and regulatory requirements
- Monitors scheduled orders to ensure all order commitments are met
- Facilitates all new training materials for new hire onboarding.
- Planned and directed staff training and performance evaluations of 16 employees.
- Delivered upbeat and interesting presentations to promote employee engagement and to enhance learning experience
Dispatch Agent/Service Scheduler
Scana Corporation PSNC Energy
Gastonia, NC
03.2013 - 11.2017
- Receives over 50 daily incoming calls designated as emergencies, analyzes nature of emergency, and determines appropriate response.
- Communicates with company personnel and community resources (police, fire, medical, etc.) to ensure appropriate response is being taken.
- Monitors and re-optimizes workloads for 3 states when operational environment changes.
- Assists and supports field personnel in addressing and resolving problems.
- Responds to calls from Contact Center and Service Technicians to assess, clarify and resolve service orders.
- Assesses requirements, determines appropriate action and communicates decisions related to efficient use of all resources.
Cashier Customer Service
Scana Corporation South Carolina Electric & Gas
Charleston, SC
11.2011 - 03.2013
- Operated cash register for cash, check and credit card transactions with 99 % accuracy.
- Resolved complex billing issues.
- Established commercial and residential accounts for walk-in utility customers
- Identified and resolved customer billing and payment issues.
Customer Service Representative
Scana Corporation South Carolina Electric & Gas
North Charleston, SC
06.2006 - 11.2011
- Assisted customers in fast-paced, high call volume call center environment.
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
- Established commercial and residential accounts for new electric and gas customers.
- Reported emergencies urgently to appropriate department for response.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
Bachelor of Arts - Interdisciplinary Studies
Belmont Abbey College
Belmont, NC2018
Skills
- CIS System
- Advantex
- Microsoft Office Software
- GSA Lite Application
- MS Office
- Work Orders
- Crew Safety
- Administrative Duties
- Monitoring
- Daily Logs
- Scheduling
- Maintenance
Certification
Lean Six Sigma Yellow Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Schedule Administrator and Facilitator
Duke Energy Corp/Piedmont Natural Gas
11.2017 - Current
Dispatch Agent/Service Scheduler
Scana Corporation PSNC Energy
03.2013 - 11.2017
Cashier Customer Service
Scana Corporation South Carolina Electric & Gas
11.2011 - 03.2013
Customer Service Representative
Scana Corporation South Carolina Electric & Gas
06.2006 - 11.2011
Bachelor of Arts - Interdisciplinary Studies
Belmont Abbey College
Lean Six Sigma Yellow Belt
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