Years of Administrative Assistant Experience
Vanessa L O'Neil
Ellenwood,GA
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventive measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
Work History
Learning Facilitator
Omni Interactions
Ellenwood, GA
01.2022 - Current
- Collected data on program efficacy through data analysis and implemented improvement solutions.
- Facilitated dialogue between participants and program workers to provide the best possible program.
- Supported interaction between students during group work activities using guided conversation.
- Created, collected, and recorded data on student progress to determine the next steps for student success.
- Supported students and individuals with connections issues, liaising between participants, families, and program executives about needs.
- Helped students organize materials such as Learning Modules for class.
- Motivated students to learn new content and complete assignments to earn revenue.
- Monitored the progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Implemented individual learning plans to help 40-100 students per course learn new skills and techniques for retention
Quality Assurance Supervisor
Arise Virtual Solutions
Ellenwood, GA
04.2019 - Current
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Used Office 365 to maintain database of test reports and calibration records.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Senior Administrative Assistant
UPS
Forest Park, GA
11.2017 - 12.2018
- Coached new employees on administrative procedures, company policies, and performance standards.
- Supported time-tested professional relationships, working with stakeholders to facilitate communication.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
- Managed disbursement of information per executive request by monitoring client arrivals and access facility access.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Expertly coordinated logistics for functions both within and outside of the organization.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared flawless emails and other documents under the direction of the immediate supervisor.
Senior Customer RelationsRepresentative
Cubic Corporations
Atlanta, GA
01.2015 - 10.2017
- Responsibilities and Mission included Solutions provided to the network command, control, communications, computers, intelligence, surveillance, and reconnaissance (C4ISR) capabilities for defense, intelligence, security, and commercial missions
- Keeping detailed records for multi-million clients guaranteeing their satisfaction according to policy regulations outlined in company relations.
- Troubleshot problems with software, hardware, and networking for users.
- Supported customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.
- Tracked changing software and technologies with the potential to impact customer requirements.
- Worked within task management system to receive, manage and close support requests.
- Retained existing clients and developed new accounts by extending high-quality and efficient support services.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Certificatation - Cyber Operations And Warfare
Kingsland University
Marietta, GA05.2022
Medical Assistant Certification -
Ross Medical Education Center - Decatur
Decatur, GA03.2001
High School Diploma -
Towers High School
Decatur, GA05.1995
Skills
- Erecting firewalls
- Wireshark Software
- Designing Security Controls
- Qualys Cloud Platform
- Data Security
- Symantec Endpoint Protection
- Intrusion Test Oversight
- Incident Response Management
- CIS Compliance
- Critical thinking skills
- Implementing security programs
- Nagios monitoring software
- Correction action planning
- Excellent Communication
- Teamwork and Collaboration
- Developing security plans
- G-Suite
- Burp Suite, and PortSwigger Software Proficiency
- Clerical Support
- Good Telephone Etiquette
- System monitoring
- Linux
- Debugging networks
- Program installations
- System upgrades
- Administrative Policy Development
- Multi-User System Management
- Technical Analysis
- HTML and XML
- VBScript
Timeline
Learning Facilitator
Omni Interactions
01.2022 - Current
Quality Assurance Supervisor
Arise Virtual Solutions
04.2019 - Current
Senior Administrative Assistant
UPS
11.2017 - 12.2018
Senior Customer RelationsRepresentative
Cubic Corporations
01.2015 - 10.2017
Certificatation - Cyber Operations And Warfare
Kingsland University
Medical Assistant Certification -
Ross Medical Education Center - Decatur
High School Diploma -
Towers High School
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