Destiney Morris
Summary
Customer-focused and hospitality-driven leader with 16 years of experience in customer service, sales, operations, and team leadership. Proven ability to develop high-performing teams, resolve complex customer concerns, drive operational excellence, and create exceptional guest experiences. Skilled in hospitality, employee development, event coordination, and relationship building. Now seeking to leverage leadership and service expertise with Delta Air Lines.
Overview
16
16
years of professional experience
Work History
In-Home Sales Associate Director
AT&T Mobility
Atlanta
08.2025 - Current
- Lead and develop field sales teams to achieve sales and operational goals.
- Oversee territory performance, compliance, inventory, and customer experience initiatives.
- Partner cross-functionally to resolve customer concerns and drive business results.
Retail Store Manager
AT&T Mobility
Atlanta
02.2024 - 08.2025
- Managed store operations, sales performance, customer experience, and employee development.
- Led hiring, coaching, inventory management, and community outreach initiatives.
- Ensured achievement of sales goals while maintaining operational excellence.
Assistant Store Manager
AT&T Mobility
Atlanta
03.2023 - 02.2024
- Supported daily store operations, team performance, scheduling, and inventory management.
- Trained and coached employees while delivering exceptional customer service
- Building team engagement, team morale, and positive workplace
Retail Sales Consultant
AT&T Mobility
New York
10.2013 - 03.2023
- Delivered personalized sales solutions and exceptional customer service.
- Built customer relationships, resolved service issues, and supported store operations
- Obtaining daily goals while providing white glove services
Mobile Manager
Best Buy Inc
New York
08.2010 - 10.2013
- Developed promotional strategies to enhance mobile sales and customer engagement.
- Drove revenue growth while maintaining high customer satisfaction standards.
- Trained team members on mobile technology and customer service best practices.
- Managed mobile device inventory and ensured product availability for customers.
Education
Jane Adams High School
The Bronx, NYSkills
- Customer Service Excellence
- Hospitality & Guest Experience
- Leadership & Team Development
- Employee Coaching & Training
- Operations Management
- Event Planning & Coordination
- Conflict Resolution
- Community Engagement
- Inventory Management
- Microsoft Office
- Google Workspace
- Salesforce
- Spanish (Intermediate)
Volunteer Leadership Experience
Reveal Church Villa Rica – Hospitality Ministry Leader
Villa Rica, GA
- Lead hospitality teams focused on creating welcoming experiences for guests and members.
- Recruit, train, and schedule volunteers while coordinating hospitality operations and special events.
- Manage guest engagement, event logistics, and ministry resources to support community growth.
Timeline
In-Home Sales Associate Director
AT&T Mobility
08.2025 - Current
Retail Store Manager
AT&T Mobility
02.2024 - 08.2025
Assistant Store Manager
AT&T Mobility
03.2023 - 02.2024
Retail Sales Consultant
AT&T Mobility
10.2013 - 03.2023
Mobile Manager
Best Buy Inc
08.2010 - 10.2013
Jane Adams High School