Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiney Yourkvitch

Lorain,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Customer Service Support Representative

LabCorp
Burlington, North Carolina
08.2023 - Current
  • Answering close to 100 phone calls a day, back-to-back, from patients, doctors, and insurance companies.
  • Assisting patients with paying their bills and/or setting up payment plans.
  • Resolving patients' concerns over the phone, first-call resolution, if possible.
  • Proficient in reading EOBs from insurance companies.
  • Directing callers for concerns outside of our department to the necessary department to assist them.
  • Detailed documenting after each phone call.
  • Using active listening skills, as well as excellent written and verbal communication skills, to de-escalate concerns of patients.
  • Multi-tasking on various programs on two monitors.
  • Maintaining performance goals.
  • Researching with external phone calls to doctors' offices and insurance companies when necessary.

Customer Service Associate

Lowes Home Improvement Stores
Lorain, OH
10.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Shift Supervisor

CVS HEALTH CORPORATION
Middletown, OH
02.2020 - 10.2022
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated employees for inventory receiving, auditing and restocking.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of the store manager.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Assisted store manager with operations game plan and company initiatives implementation.
  • Completed opening and closing duties to facilitate business operations.
  • Helped customers find specific products and answered questions in regards to them.
  • Assisted other team members with lines at the cash register and processed credit, debit, and check payments.
  • Trained new team members in cash register operation, stock procedures and customer services.

Cashier

Needler’s Fresh Market
Middletown, OH
01.2020 - 04.2020
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.

First Assistant Manager

United Dairy Farmers
Wilmington , OH
01.2018 - 12.2019
  • Assisted in store operations in the absence of the store manager
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Trained new team members in accordance with company policies.
  • Served and scooped ice cream, following sizing specifications.
  • Assisted team members with cleaning and all other tasks during busy periods.

Customer Service Representative

Speedway
Wilmington, OH
05.2017 - 01.2018
  • Processed payments via credit card and cash register, counted back change and gave receipts.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Prepared sandwiches and pizzas during peak hours for customer consumption.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Answered customers' questions and addressed complaints in person and via phone.

Shift Leader/Assistant Manager

United Dairy Farmers
Wilmington, OH
04.2014 - 04.2017
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Reinforced rules to promote superior employee performance.
  • Helped employees accomplish tasks during peak periods.
  • Served and scooped ice cream, following sizing specifications.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Completed end-of-day duties by balancing payments and receipts in cash register.

Clerk

United Dairy Farmers
Wilmington, OH
06.2013 - 04.2014
  • Served and scooped ice cream, following sizing specifications.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Cleaned counters, tables and fountain equipment, following quality checkpoints.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

High School Diploma -

Clinton-Massie High School
Clarksville, OH
05.2013

Skills

  • 11 Years Of Customer Service Experience
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • De-escalation Techniques
  • Upselling Products and Services
  • Retail Sales
  • Technologically Savvy
  • Employee Development
  • Team Leadership
  • Teamwork and Collaboration
  • Workforce Management
  • Cash Handling
  • Credits and Refunds
  • Credit Card Payment Processing
  • Customer Transactions
  • Call Response and Transfer
  • Data Management
  • HIPAA Compliance

Timeline

Customer Service Support Representative

LabCorp
08.2023 - Current

Customer Service Associate

Lowes Home Improvement Stores
10.2022 - Current

Shift Supervisor

CVS HEALTH CORPORATION
02.2020 - 10.2022

Cashier

Needler’s Fresh Market
01.2020 - 04.2020

First Assistant Manager

United Dairy Farmers
01.2018 - 12.2019

Customer Service Representative

Speedway
05.2017 - 01.2018

Shift Leader/Assistant Manager

United Dairy Farmers
04.2014 - 04.2017

Clerk

United Dairy Farmers
06.2013 - 04.2014

High School Diploma -

Clinton-Massie High School

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