Destinez Charles
Greenacres
Summary
Enthusiastic and proactive professional with over four years hands-on construction experience. Equipped with a carpentry and OSHA 10 certification,a strong commitment to teamwork, efficiency, and job-site reliability. Currently enrolled as IEC prep student, bringing a solid foundation in electrical theory, appropriate tool handling, and workplace safety while eager to expand technical skills through an IEC Apprenticeship leveraging existing problem-solving and critical thinking skills while training to become a licensed journeyman electrician.
Overview
8
8
years of professional experience
Work History
Credit Specialist
American Express
Sunrise, FL
07.2022 - 11.2025
- Risk analysis and review of customer accounts, recommending process improvements deemed necessary
- Review the risk of accounts to assess whether to permit or stop further spend
- Support the goal of providing value added service whilst simultaneously balancing service and control
- Use sales techniques to promote spend and encourage customers to provide supporting financial information
- Building rapport with the card members and actively listening to the issues that may have arisen
- Providing solutions to the card members to help them bring their account into normal status
- Negotiation with card members to determine the best course of action and gaining agreement for both short and long term solutions
- Following up on any actions that are a result of the call and documenting all actions
- Resolve card members enquiries in a professional and business like manner and on a superior level to competitors to minimize loss provision
- Respond to card members enquiries in a manner, offering personalised service with a ‘can do’ attitude
Senior Client Advocate
TTEC
Remote
04.2020 - 07.2022
- Responsible for the day to day resolution of customer problems and assist in the handling of complex issues and escalated supervisor calls.
- Accomplishes results through ensuring excellent client service is being delivered, and advocate to ensure our fraud service guidelines are being adhered to protect cardholder account.
- Focuses on timely and accurate delivery of all calls, as well as delivering superior customer service and resolution of customer issues.
- Maintains a culture of risk and controls in the team through various processes and check points. Identifies means to reduce account fraud and takeover.
- Supports the planning and hire of right set of people, train, guide, coach, and develop.
- Led client advocacy initiatives, enhancing customer satisfaction through effective communication and conflict resolution.
- Mentored junior staff on best practices for managing client relationships and improving service delivery.
AR Billing Collection Specialist
United Billing Solutions
West Palm Beach, FL
11.2019 - 02.2020
- The key role as an AR Specialist is to maintained consistent and aggressive follow up and collect on insurance claims in which have not been reconciled.
- Worked follow-up reports and daily communication efficiently to meet department benchmarks.
- Reviewed and understand correspondence received from third party payers including remittance advices, Explanation of Benefits, denial letters, etc.
- Maintained current and accurate computer data including documentation of all account activity performed in A/R systems.
- Planned and organized calls while navigating though various window, billing software, EMR integration, spreadsheet, etc.
Sales Consultant
Palm Beach Toyota
West Palm Beach, FL
05.2018 - 02.2019
- Prioritized daily workflow, including all inbound and outbound calls, proposals and sales related inquires.
- Managed and recorded all leads from inbound telephone calls.
- Greet customers and perform a need analysis to locate the right vehicle.
- Negotiate and close deals while maintaining top gross and 100 percent CSI.
- Handle all preliminary paperwork, for intense credit applications, lease terms, trade agreement, etc.
Education
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL12.2011
High School Diploma - undefined
South Tech Academy
Boynton Beach, FL06.2006
No Degree - Electrical Engineering
IEC East Coast Florida
West Palm Beach, FL06-2026
Carpentry Certification - Construction Project Management
South Tech Academy
Boynton Beach, FLSkills
- Safety awareness
- Power tool operation
- Problem-solving
- Dependable and responsible
Timeline
Credit Specialist
American Express
07.2022 - 11.2025
Senior Client Advocate
TTEC
04.2020 - 07.2022
AR Billing Collection Specialist
United Billing Solutions
11.2019 - 02.2020
Sales Consultant
Palm Beach Toyota
05.2018 - 02.2019
High School Diploma - undefined
South Tech Academy
Associate of Arts - Business
Palm Beach State College
No Degree - Electrical Engineering
IEC East Coast Florida
Carpentry Certification - Construction Project Management
South Tech Academy