Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destini Brown

Greensboro,NC

Summary

Highly motivated and detail-oriented college graduate with strong research, technical, and problem-solving skills. Adept at customer service, sales, and data analysis, with a proven ability to adapt to diverse work environments. Strong interpersonal skills, a commitment to excellence, and a passion for continuous learning. Seeking opportunities to leverage my skills in a dynamic and growth-oriented organization. Skilled in cultivating strong relationships and driving marketing initiatives, I leverage my interpersonal skills to enhance member engagement and retention, ensuring exceptional service and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Membership Assistant

YMCA of Greensboro
01.2024 - Current
  • Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
  • Cultivated loyal member base through events and promotion of members-only services.
  • Supported new members by facilitating connections with established participants and smooth integration into activities.
  • Conduct marketing efforts for special campaigns and generate weekly membership reports.
  • Maintain cleanliness and organization of fitness equipment and reception area.

• Perform receptionist duties, including handling inquiries and processing transactions.

Server

Mellow Mushroom Pizza Bakers
08.2023 - 12.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Customer Service Representative

Maryland Parks and Recreation
04.2021 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Assisted children with special needs in social and educational activities, offering personalized support.
  • Collaborated with parents and educators to develop tailored behavioral and learning strategies

Barista

Starbucks
10.2022 - 03.2023
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prepared beverages at high speed while maintaining exceptional customer service.

Car Salesperson

DARCARS Chrysler Jeep Dodge
08.2020 - 04.2021
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Education

Associate of Science - Psychology

Prince George's Community College
Upper Marlboro, MD
05-2022

High School Diploma -

Gwynn Park High School
Brandywine, MD
06-2019

Skills

  • Marketing
  • Cross-functional teamwork
  • Data entry proficiency
  • Membership processing
  • Receptionist experience
  • Professionalism
  • Interpersonal skills
  • Multitasking Abilities
  • Account servicing
  • Cold calling

Certification

  • Google Foundations of Data Analysis Certificate (Feb 2024) – Completed 4 out of 8 courses toward certification.
  • CompTIA IT Fundamentals Certification (May 2019 – Present) – Validates basic IT knowledge and skills.
  • Congressional App Challenge Winner (2017 & 2019) – Created an app for individuals with autism, winning 1st and 2nd place in respective years. Presented the app to Congress and industry leaders.
  • CPR Certification

Timeline

Membership Assistant

YMCA of Greensboro
01.2024 - Current

Server

Mellow Mushroom Pizza Bakers
08.2023 - 12.2023

Barista

Starbucks
10.2022 - 03.2023

Customer Service Representative

Maryland Parks and Recreation
04.2021 - 08.2023

Car Salesperson

DARCARS Chrysler Jeep Dodge
08.2020 - 04.2021

Associate of Science - Psychology

Prince George's Community College

High School Diploma -

Gwynn Park High School
Destini Brown